Sybil Ben
@sybilben
Detail-oriented documentation specialist with expertise in visa processing.
What I'm looking for
I am a detail-oriented professional currently serving as a Senior Documentation & Visa Processing Specialist at the Spanish Embassy's BLS Office. My role involves managing and reviewing visa and passport applications with a high level of accuracy, ensuring that all documentation is handled confidentially and securely. I excel in coordinating passport handovers between the embassy, consulates, and applicants, and I take pride in providing expert customer support through various channels.
Previously, I worked as a Customer Service Advisor at Palmeron Limited, where I honed my skills in resolving customer inquiries and ensuring compliance with company regulations. My experience in administrative management, customer service, and document processing has equipped me with strong organizational skills and a problem-solving mindset. I am passionate about optimizing processes and supporting talent management, and I am now seeking an opportunity in Human Resources to further develop my career.
Experience
Work history, roles, and key accomplishments
Senior Documentation & Visa Processing Specialist
Spanish Embassy - BLS Office
Mar 2024 - Present (1 year 6 months)
Managed and reviewed visa and passport applications with a high level of accuracy. Coordinated passport handovers between the Spanish Embassy, consulates, and applicants.
Customer Service Advisor
Palmeron Limited
Sep 2023 - Present (2 years)
Handled customer inquiries via phone, email, and provided administrative support. Resolved issues at first contact and escalated when necessary, ensuring compliance with company regulations.
Sales Assistant
ZARA
May 2021 - Present (4 years 4 months)
Provided personalized customer assistance and product recommendations, managing cash registers and supporting inventory control. Handled returns and resolved customer concerns, contributing to customer satisfaction.
Administrator
NHS Manchester
Apr 2021 - Present (4 years 5 months)
Organized and maintained patient and staff records, answering and redirecting phone calls. Coordinated appointments and assisted patients, resolving queries via online chat and support services.
Education
Degrees, certifications, and relevant coursework
London Met University
Foundation in Business Management, Business Management
2022 - 2023
Completed a foundation program in Business Management.
Fed Montesny
Business Management, Business Management
2018 - 2019
Studied Business Management.
Victoria Kent
GCSE, General Studies
2017 - 2018
Completed GCSE studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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