SUSwiinx User
@swiinxuser
Customer service professional with extensive experience in problem-solving.
United KingdomWhat I'm looking for
My name is Lisa de Wet, and I have over ten years of experience in the food and beverage industry, where I honed my skills in customer service, problem-solving, and team management. Since relocating to the UK from Cape Town in 2016, I have diversified my expertise into mobile phone repair, motor insurance, and retail, adapting quickly to new environments and challenges.
Throughout my career, I have consistently focused on providing exceptional service and ensuring customer satisfaction. My roles have included managing teams, handling complaints, and developing innovative solutions to enhance customer experiences. I am proud of my ability to create engaging cocktail menus and maintain high standards in restaurant management, which has contributed to the success of the establishments I have worked with.
I am currently seeking opportunities that allow me to leverage my extensive customer service background while continuing to grow and learn in a dynamic environment. I thrive on challenges and am eager to contribute positively to a team that values quality service and customer satisfaction.
Experience
Work history, roles, and key accomplishments
FNOL Insurance Claim Agent
Sensee
Dec 2023 - Apr 2024 (4 months)
Handled inbound FNOL claims for building and contents, focusing on complaint handling and problem solving in a fully remote environment.
Sales and Post Order Customer Service Agent
Toolstation Ltd
Jan 2022 - Sep 2023 (1 year 8 months)
Provided customer service through inbound emails, live chat, and calls, focusing on complaint handling and liaising with suppliers in a drop-ship environment.
Sales and Post Order Customer Service Agent
The Cotswold Company
Oct 2020 - Apr 2021 (6 months)
Managed inbound call center activities including sales, inquiries, and complaints while working remotely to ensure a positive customer journey.
Arrears Support Service Agent
Essex and Suffolk Water
Feb 2020 - Apr 2020 (2 months)
Assisted customers in creating affordable payment plans to resolve debt issues, handling emotional calls effectively.
Customer Service Agent
Aviva LTD
Oct 2017 - Dec 2019 (2 years 2 months)
Provided customer service by helping clients make informed decisions on products, resolving complaints, and training fellow staff members.
Mobile Phone Repair Technician
ANOVO
Jan 2017 - Oct 2017 (9 months)
Performed assembly and disassembly of mobile phones, handling hardware and software repairs for faulty units.
Senior Restaurant Manager
KE-MONATE@SIGNALGUN
Mar 2013 - Jan 2016 (2 years 10 months)
Managed all front-of-house activities, staff training, stock control, and customer relations to ensure high service quality in a restaurant setting.
Senior Manager, Bartender, Waiter
Speakeasy’s Saloon
Jan 2010 - Mar 2013 (3 years 2 months)
Oversaw bar and front-of-house management, staff training, and customer service while ensuring effective stock control and financial management.
Education
Degrees, certifications, and relevant coursework
South African Senior Certificate
Senior Certificate
Equivalent to A level qualifications, providing foundational education in various subjects.
Unknown Institution
Level 2 Qualification, Mathematics and English
Achieved Level 2 qualifications in Mathematics and English while working in a customer service role.
Unknown Institution
Level 3 Apprenticeship, Customer Service
Almost completed a Level 3 Customer Service apprenticeship, gaining practical skills in customer interaction and service.
Availability
Location
United KingdomAuthorized to work in
Job categories
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