Open to opportunities

Swetha Danturi

@swethadanturi

Message

Detail-oriented Platform Support Specialist with SaaS expertise.

India

Message

What I'm looking for

I am seeking a role that values customer-centric solutions and offers growth opportunities.

I am a dedicated Platform Support Specialist with extensive experience in SaaS and eCommerce platforms. My proficiency in Salesforce ticketing tools and payment gateway integrations has allowed me to troubleshoot technical issues effectively while managing billing and payment processes. I pride myself on delivering exceptional customer service and have a proven track record of resolving complex customer problems efficiently, fostering positive client relationships.

Throughout my career, I have collaborated with cross-functional teams to streamline support operations and enhance customer satisfaction. My strong communication, problem-solving, and organizational skills enable me to thrive in fast-paced environments. I have successfully managed payment gateway integrations, processed manual refunds, and created support documentation to empower customers and improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

Platform Support Specialist

Current

Talentum Group

May 2024 - Present (1 year 1 month)

Delivered expert technical support for SaaS and eCommerce platforms, resolving complex issues related to payments, subscriptions, and product access with a high first-contact resolution rate. Utilized CRM tools such as Salesforce and Zendesk to manage customer tickets, track issue progress, and maintain detailed documentation. Collaborated cross-functionally with engineering, product, and finance

Salesforce Zendesk Looker CRM Systems SaaS Support Ecommerce Technical Support Data Analytics

International Voice Process - Customer Support Representative

Mellon Technologies

Feb 2022 - Present (3 years 4 months)

Delivered professional customer support to international clients via inbound and outbound voice calls, ensuring efficient and courteous service. Resolved diverse customer queries related to app, payments, account access, and technical issues with timely and accurate solutions. Maintained detailed records of customer interactions within CRM systems, escalating complex cases to specialized teams for

Customer Support CRM Systems Communication Critical Thinking Inbound Outbound Calling Problem Solving Data Entry

Customer Service Representative

Well Health Hub

Dec 2016 - Present (8 years 6 months)

Managed Australian Medicare and private insurance billing, patient accounts, and processed payments accurately, ensuring compliance with healthcare regulations. Utilized Best Practice healthcare software, including EMR and EHR, for patient record management and billing systems. Coordinated patient appointments, referrals, and follow-ups, while also preparing and submitting insurance claims and res