Sweety Dhass
@sweetydhass
Dedicated professional with experience in administration and customer support.
What I'm looking for
I am a results-driven professional with a diverse background in administration and technical support. My career began as an Admin Manager at Apollo Hospital, where I honed my organizational and leadership skills. Following that, I took on the role of Floor Manager at Kasthuri Hospital, where I further developed my ability to manage teams and ensure operational efficiency.
In my most recent position as a Technical Advisor at Concentrix, I utilized my technical expertise to assist customers with software installation and troubleshooting. I pride myself on my ability to provide exceptional service, maintaining high performance metrics while addressing customer inquiries and resolving issues effectively. My goal is to leverage my skills in a growth-oriented position that allows for both personal and organizational development.
Experience
Work history, roles, and key accomplishments
Technical Advisor
Concentrix
Jun 2023 - May 2024 (11 months)
Advised customers on technical issues, ensuring effective troubleshooting and resolution of software and hardware problems.
Sr. Associate
Sutherland Global Services
May 2022 - May 2023 (1 year)
Provided technical support and customer service, resolving issues for clients while maintaining performance metrics in a fast-paced environment.
Floor Manager
Kasthuri Hospital
Dec 2020 - Sep 2021 (9 months)
Supervised daily operations on the hospital floor, ensuring patient care standards were met and staff were effectively managed.
Admin Manager
Apollo Hospital
Feb 2020 - Aug 2020 (6 months)
Managed administrative tasks and ensured smooth operations within the hospital. Oversaw staff coordination and maintained high standards of service delivery.
Education
Degrees, certifications, and relevant coursework
Madras Christian College
Bachelor of Arts, Philosophy
2015 - 2018
Pursued a Bachelor of Arts in Philosophy, exploring various philosophical concepts and theories.
Christ King Girls Higher Secondary School
Higher Secondary Certificate, General Education
2013 - 2015
Completed HSC with a focus on advanced studies in various subjects.
Christ King Matriculation School
Secondary School Leaving Certificate, General Education
2008 - 2013
Completed SSLC with a focus on foundational education in various subjects.
Availability
Location
Authorized to work in
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