I’m seeking a remote Customer Success, Support, CRM, or Operations role. I bring 9+ years of experience across aviation and real estate, handling customer escalations, Salesforce tickets, and service quality. I’d like to help a customer-focused team improve satisfaction and retention.
Looking for a job
swati sharma
@swatisharma88
Assistant Manager at StarAir, handling passenger grievances and aviation compliance across complaint resolution and reporting.
IndiaWhat I'm looking for
At StarAir, I handled passenger grievances involving delays, cancellations, refunds, baggage, and service quality as an Assistant Manager - Nodal Officer. I also coordinated with authorities and worked on aviation compliance reporting.
At M3MPvtLtd, I managed customer complaint tickets in Salesforce and monitored customer satisfaction through surveys and feedback. Earlier, I worked as Cabin Crew at JetAirways and AirIndia, supporting passenger comfort and safety.
Experience
Work history, roles, and key accomplishments
ST
Assistant Manager - Nodal Officer
StarAir
Mar 2024 - Aug 2026 (2 years 5 months)
Managed government grievance redressal and regulatory compliance for passenger complaints, ensuring adherence to aviation authority standards. Coordinated with authorities and implemented revenue strategies and CRM customizations.
ML
Assistant Manager (CRM)
M3M Pvt Ltd
Dec 2022 - Mar 2024 (1 year 3 months)
Managed CRM operations, including ticket resolution, team assignment, and customer satisfaction monitoring. Analyzed feedback and implemented initiatives to enhance services.
JA
Cabin Crew
Jet Airways
May 2014 - Mar 2018 (3 years 10 months)
Ensured passenger comfort and safety, resolved in-flight conflicts, and adapted to schedule changes. Reported cabin maintenance issues to the Pilot-in-Command.
AI
Cabin Crew
Air India
May 2011 - Mar 2014 (2 years 10 months)
Assisted passengers with safety equipment usage and conducted pre-flight safety checks. Ensured safety and security of passengers by following standard operating procedures.
Education
Degrees, certifications, and relevant coursework
GU
Garhwal University
Master of Arts, English Literature
Pursued a Master of Arts in English Literature.
PU
Panjab University
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree.
DM
Diploma in Aviation Hospitality & Travel Management
Diploma, Aviation Hospitality & Travel Management
Completed a diploma in aviation hospitality and travel management.
EA
Excel Basics for Data Analysis
Certificate, Data Analysis
Completed a course on Excel basics for data analysis.
FM
Foundations of Project Management
Certificate, Project Management
Completed a course on the foundations of project management.
FE
Foundations of Digital Marketing & E-commerce
Certificate, Digital Marketing & E-commerce
Completed a course on the foundations of digital marketing and e-commerce.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
70k+ INR
Social media
Skills
Customer Relationship ManagementCustomer service managementCustomer Complaint ResolutionGovernment Grievance RedressalAviation CompliancePassenger RightsEscalation ManagementCustomer Satisfaction AnalysisCustomer Feedback AnalysisSalesforceCRM CustomizationKPI ReportingSLA ReportingData SecurityTransaction Auditing
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