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Neha Kashyap

@nehakashyap1

Senior cabin crew leader delivering exceptional service with uncompromising safety and calm crisis management.

India
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What I'm looking for

I’m looking for a progressive organization where I can lead as a senior/supervisory figure—applying aviation safety, emergency readiness, and passenger experience excellence, along with calm crisis management and team coordination.

I’m an experienced cabin crew professional with 18 years in the aviation industry, recognized for delivering exceptional service while maintaining the highest safety standards. I’ve worked with Air India Ltd. and Jet Airways, building deep expertise in international flight operations, passenger relations, and team leadership.

I lead cabin operations across international and domestic flights, ensuring strict adherence to safety, security, and hospitality protocols. I also train and mentor over 50 junior crew members on emergency preparedness, service excellence, and grooming standards, and I manage inflight medical emergencies and conflict situations with empathy and professionalism.

Right now, I’m also applying customer-focused leadership to high-value sales work, managing end-to-end deal closures and client negotiations in real estate. Across both roles, I’m calm under pressure, culturally adaptable, and highly professional—focused on contributing to a progressive organization in a senior or supervisory capacity.

Experience

Work history, roles, and key accomplishments

M3M India Pvt. Ltd. logoML

Relationship Manager

M3M India Pvt. Ltd.

Oct 2025 - Dec 2025 (2 months)

Managed end-to-end sales closure for high-value real estate deals, including client meetings, site visits, and negotiations to finalize bookings. Built and maintained relationships with high-net-worth clients while coordinating across sales, marketing, and documentation teams to achieve monthly and quarterly targets.

Air India Ltd. logoAL

Senior Cabin Crew

Air India Ltd.

Jan 2011 - Jan 2025 (14 years)

Led cabin operations for international and domestic flights while ensuring strict adherence to safety, security, and hospitality protocols. Trained and mentored 50+ junior crew members on emergency preparedness, service excellence, and grooming standards, and managed in-flight medical emergencies and conflicts with empathy.

Education

Degrees, certifications, and relevant coursework

HU

Himalayan Garhwal University

Bachelor of Arts (B.A.), Arts

Earned a Bachelor of Arts degree from Himalayan Garhwal University in 2022.

Tech stack

Software and tools used professionally

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