At Belhasa Grp, I’m a Team Lead in the Platinum Taxi - Happiness Team. My work includes monitoring team performance and helping team members meet productivity and customer satisfaction goals.
At CarsTaxi, I was a Team Leader in Taxi Operation. I tracked team and driver attendance, schedules, salaries, fines, overtime, and incentives, and maintained payment trackers.
At TCS, I worked across USAA– Insurance, Telstra-Australian Process, and BritishTelecom -UK. My roles included AssistantManager, TransitionLead, and QualityLead, with work in process transition, quality monitoring, audits, and performance reviews.
I’m certified in Six Sigma GreenBelt and advanced CRM, MS Excel, PowerPoint, Pivot, and Excel VBA. I also worked as a Personal Assistant for the Red Event – F1Process, coordinating meetings, reports, correspondence, and travel arrangements.
