Swastik Mojumdar

I am a dedicated professional with a strong background in troubleshooting and service desk operations, currently working as an Engineer in Cloud & Infrastructure Services at LTIMindtree. My role involves providing support across various regions including the UK, US, Singapore, Bermuda, Switzerland, and India, where I handle hardware, software, and technical troubleshooting. I take pride in my ability to manage complex issues effectively while ensuring adherence to service level agreements (SLAs).

Throughout my career, I have developed a comprehensive skill set that includes proficiency in Microsoft Active Directory, Azure AD, M365, and ticket management using ServiceNow. I have successfully collaborated with cross-functional teams to align technical requirements and resolve critical issues, showcasing my commitment to delivering impactful contributions in a growth-focused environment. My academic background in Computer Applications, combined with certifications from prestigious institutions, has equipped me with the knowledge and skills necessary to excel in the tech industry.