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Chaudhary Lavi

@chaudharylavi

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I resolve technical incidents, maintain system uptime, and support secure user access.

India

Message

What I'm looking for

I'm seeking an L2 Security Remote Technical Support role where I can apply incident resolution, system monitoring, user access administration, cloud knowledge, and cybersecurity training to strengthen client support and security.

At LTI Mindtree, I resolved user issues across phone, email, and ticketing channels, covering password resets, login problems, software errors, and Windows and Linux support.

I monitored systems and alerts to help maintain 99.9% uptime, followed SOPs and SLAs, and escalated complex incidents to L2/L3 teams while documenting solutions for the knowledge base. I also administered Active Directory user accounts and permissions and handled basic Wi-Fi and connectivity troubleshooting.

More recently, at Anuvadini AI, I used AI tools, Tableau, and Power BI to support campaigns reaching over 10,000 students and contributed to a 35% increase in event sign-ups. I'm transitioning toward L2 Security Remote Technical Support, bringing Cloud Engineering and Cybersecurity certifications alongside hands-on diagnostic and incident-resolution experience.

Experience

Work history, roles, and key accomplishments

Junior Research Person

Anuvadini AI

Nov 2025 - Jan 2026 (2 months)

Spearheaded digital campaigns utilizing AI tools to promote educational initiatives, reaching over 10,000 students through targeted social media and content strategies. Analyzed user engagement data with Tableau and Power BI to refine marketing tactics, achieving a 35% increase in event sign-ups.

AI Tools Social Media Content Strategy Tableau Power BI Data Analysis Marketing Collaboration

L1 Support Engineer

LTI Mindtree

Aug 2023 - Jul 2025 (1 year 11 months)

Provided user support and troubleshooting by responding to queries via phone, email, and ticketing systems, resolving common issues such as password resets, login problems, and software errors. Managed incident resolution by escalating complex problems to L2/L3 teams while meticulously documenting incidents and solutions to maintain a robust knowledge base.

Technical Support Troubleshooting Incident Management Ticketing Systems Active Directory Windows Linux Network Troubleshooting SLA Documentation

Education

Degrees, certifications, and relevant coursework

Reva University

Bachelor of Science, Bioinformatics

Grade: 8.98/10

Bachelor of Science in Bioinformatics with a GPA of 8.98/10. Completed coursework in Data Mining, Statistical Modeling, Database Management, Statistical Analysis, and Data Preprocessing.