BHAGYA LAKSHMI
@bhagyalakshmi1
Senior Operations Associate improving efficiency with data analysis, compliance, and Jira.
What I'm looking for
I’m a Senior Operations Associate with 4 years and 10 months of experience enhancing operational efficiency and productivity. I’m proficient in JIRA and Microsoft Dynamics 365, with strong skills in data analysis, compliance, and cross-functional collaboration.
At WNS Global Services, I manage client communication and deliverables to ensure 100% client satisfaction, and I spearheaded process improvements that increase efficiency while helping teams exceed production targets with high-quality standards. I also conduct statistical analysis for operational and forecast needs, enhance daily and monthly performance reporting, and drive new process implementations—like the PO process—without escalations.
Experience
Work history, roles, and key accomplishments
Managed client communication and deliverables to achieve 100% client satisfaction, while improving operational workflows for multiple stores and regions. Drove process improvements across the PO process without escalations, built daily/monthly performance reports, and performed statistical analysis for operational and forecasting needs.
Verified the authenticity of IDs, certificates, and records; identified discrepancies and potential fraudulent activity to ensure compliance with legal and regulatory requirements. Strengthened data integrity checks and contributed to SOP creation, leading to advancement to a quality assurance role.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science degree at Osmania University in 2020.
Availability
Location
Authorized to work in
Job categories
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