Open to opportunities

BHAGYA LAKSHMI

@bhagyalakshmi1

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Senior Operations Associate improving efficiency with data analysis, compliance, and Jira.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can drive operational efficiency through data analysis and compliance, collaborate cross-functionally, improve processes, and build dependable reporting—while supporting teams to meet and exceed production and service targets.

I’m a Senior Operations Associate with 4 years and 10 months of experience enhancing operational efficiency and productivity. I’m proficient in JIRA and Microsoft Dynamics 365, with strong skills in data analysis, compliance, and cross-functional collaboration.

At WNS Global Services, I manage client communication and deliverables to ensure 100% client satisfaction, and I spearheaded process improvements that increase efficiency while helping teams exceed production targets with high-quality standards. I also conduct statistical analysis for operational and forecast needs, enhance daily and monthly performance reporting, and drive new process implementations—like the PO process—without escalations.

Experience

Work history, roles, and key accomplishments

Operations Sr Associate

Wns Global Services

Jul 2022 - May 2026 (3 years 10 months)

Managed client communication and deliverables to achieve 100% client satisfaction, while improving operational workflows for multiple stores and regions. Drove process improvements across the PO process without escalations, built daily/monthly performance reports, and performed statistical analysis for operational and forecasting needs.

Client Communication Jira Microsoft Dynamics 365 Data Analysis SQL Power BI Process Improvement Compliance

Operations Associate

Accenture

Jun 2021 - Jul 2022 (1 year 1 month)

Verified the authenticity of IDs, certificates, and records; identified discrepancies and potential fraudulent activity to ensure compliance with legal and regulatory requirements. Strengthened data integrity checks and contributed to SOP creation, leading to advancement to a quality assurance role.

Compliance Data Integrity Quality Assurance SOP Development Cross Functional Collaboration Microsoft Office