Kiran Kumari

I am a dedicated Quality Analyst with over 5 years of experience in the quality domain. My expertise lies in coordinating with various departments and onshore teams to address concerns and ensure the delivery of high-quality work. I believe in a collaborative approach, valuing teamwork for efficiency and effectiveness in problem-solving.

Throughout my career, I have successfully monitored operations for compliance with industry regulations and internal policies. At Saber Technologies, I conducted regular audits and assessments, identifying areas for improvement and ensuring adherence to processes. My role involved auditing retention calls and performing hygiene audits, which significantly contributed to enhancing customer service operations.

At EXL Service, I excelled in reviewing and auditing insurance payments, resolving discrepancies, and ensuring regulatory compliance. My achievements include reducing the claim cycle for the offshore insurance department and being recognized as a star performer for maintaining quality standards. I am committed to continuous improvement and leveraging my skills to foster growth and optimize operations.