Open to opportunities

Swaroop anand

@swaroopanand

Message

I drive SaaS adoption, retention, and ROI through technical customer success.

India

Message

What I'm looking for

I'm looking to drive customer adoption, retention, and expansion in a high-growth SaaS environment, owning technical onboarding through renewal while partnering with Product, Engineering, and Sales to deliver measurable customer ROI.

At Kenko AI, I own retention and account management for 145 active B2B accounts representing 72,355 MRR and 868,260 ACV. I lead QBRs and MBRs, connect adoption metrics to customer ROI, and build turnaround plans for at-risk accounts.

I've led technical onboarding and post-live success for e-commerce clients across Shopify, Amazon, and Walmart at MediaMint, and created implementation paths and compliance workflows for an AI-driven GRC platform at RedOrange.ai (CaretCloud). My work spans onboarding, workflow automation, SDLC testing, go-live execution, and integration troubleshooting.

I enjoy translating customer feedback and technical adoption into clear business outcomes, partnering closely with Sales, Product, Engineering, and customer stakeholders to drive renewals and expansion.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Account Manager

Current

Kenko AI

Mar 2025 - Present (1 year 6 months)

Owns end-to-end account management and retention for a high-volume portfolio of 145 B2B accounts, driving $72,355 MRR and $868,260 ACV. Leads QBR/MBR cycles, technical troubleshooting, and cross-functional collaboration to drive adoption and prevent churn.