swapnil shripad
@swapnilshripad
I improve enterprise IT service delivery through ServiceNow, ITSM governance, IAM controls, and team training.
IndiaWhat I'm looking for
At Accenture Technologies, I led Incident, Change, and Problem Management on ServiceNow, deployed automated workflows that improved operational efficiency by 20%, and partnered with security stakeholders on IAM initiatives.
I've also led service desk and application maintenance teams at Tech Mahindra and TCS, improving service delivery, customer satisfaction, SLA compliance, and operational uptime. My work includes security-control assessments, credential recertification, risk mitigation, internal and external audits, and centralized service desk operations.
I'm ITIL V3 certified, SIAM Foundation and SIAM Professional trained, and experienced in building team capability through practical ITSM and application-management training.
Experience
Work history, roles, and key accomplishments
Led end-to-end Incident, Change, and Problem Management on ServiceNow, ensuring SLA compliance and operational efficiency. Directed cross-functional teams, implemented automated workflows, and served as SME in SIAM, improving efficiency by 20% and team proficiency by 30%.
Education
Degrees, certifications, and relevant coursework
RTM Nagpur University
Bachelor of Commerce, Computer Applications
Bachelor of Commerce with Computer Applications from RTM Nagpur University, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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