I'm seeking ITSM Consultant, Service Manager, or Process Manager remote job roles, and I'm open to relocation.
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asim khan
@asimkhan6
ITSM Consultant at Hexaware Technologies, governing ServiceNow change and CMDB processes and improving service management workflows.
IndiaWhat I'm looking for
At Hexaware Technologies, I manage the ServiceNow change lifecycle and CMDB health, including change reviews, CI relationship integrity, and regular data checks.
I also handle incident, problem, and SLA management, coordinating root-cause analysis and tracking corrective actions through to closure.
Previously, as IT Service Manager at NTT Data Services, I oversaw infrastructure activities across 22 technical towers and managed core ITSM processes, SLAs, and service parameters.
My experience also includes major incident management and service desk operations across India, UAE, Malaysia, and Timor-Leste. I hold ITIL v3 and PRINCE2 certifications and am seeking ITSM Consultant, Service Manager, or Process Manager roles in the GCC region, with openness to relocation.
Experience
Work history, roles, and key accomplishments
Owned end-to-end change lifecycle in ServiceNow, including CAB/E-CAB and post-implementation reviews. Managed CMDB health, incident, problem, and SLA management to ensure ITIL compliance.
Oversaw IT infrastructure for 22 technical towers, managing problem, change, configuration, request, and incident management. Defined and monitored SLAs, KPIs, and service parameters for optimal performance.
MI
Major Incident Manager
Magna Infotech-IBM
Nov 2018 - Feb 2019 (3 months)
Coordinated technical restoration for P1 incidents and managed escalations to reduce restoration time. Acted as central communication point and prioritised incidents based on business impact.
TW
Incident and Problem Manager
Trigent Softwares – Wipro
May 2017 - Jul 2018 (1 year 2 months)
Owned problem records to closure and conducted proactive problem identification. Drove efficiency of incident management and monitored ITSM tool effectiveness.
CC
ITSM Analyst/ Service Desk Analyst
Collabera Technologies – CSC
Jul 2015 - Mar 2016 (8 months)
Handled incident and request management and ITSM reporting for the client service desk, working to SLA targets.
IS
Service Desk Coordinator
Injazat Data Systems
Aug 2014 - Jan 2015 (5 months)
Coordinated service desk operations including incident logging, categorisation, and escalation in line with ITIL processes and agreed SLAs.
TN
IT Technician/ Help Desk Lead
Trigyn Technologies – United Nations
Sep 2009 - Dec 2012 (3 years 3 months)
Led help desk and IT support operations for United Nations mission users, covering incident resolution and desktop and end-user support.
CS
Senior Customer Care Officer
Convergys India Services
Dec 2004 - Feb 2009 (4 years 2 months)
Provided customer care support, handling customer inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Science, General
2000 - 2003
Bachelor of Science (General) degree from Delhi University, completed in 2003.
CB
CBSE Board
Senior Secondary, General
1999 - 2000
Senior Secondary (Class XII) from CBSE Board, completed in 2000.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
45k+ USD
Social media
Job categories
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