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Soumendra Sahoo

@soumendrasahoo

ITSM delivery and transition consultant at SanDisk who managed IT system transitions and implemented ServiceNow processes.

India

Message

What I'm looking for

I'm enthusiastic about contributing to a transformative organization and delivering exceptional results.

At SanDisk India Device Design Center Pvt. Ltd., I owned Incident, Major Incident, Problem, Change, Release, and Configuration Management practices. I updated and implemented IT service management policies and procedures before and after separation.

I managed the transition of IT systems at SanDisk, leading a team of engineers to develop and implement a transition plan for service migration.

At Kimberly Clark India Private Limited, I defined and improved IT service management practices and implemented policies and procedures. I also configured ServiceNow ITSM and CMDB processes, including event mapping, alerts, and incident templates.

Earlier, at Dell EMC and Atos India Private Limited, I worked on ITSM process ownership and project delivery, including Change and Release Management. At Wipro Limited, I took on roles in Incident Management, Request Fulfillment, Major Incident Management, Problem Coordination, and Change Management.

Experience

Work history, roles, and key accomplishments

Lead IT Operations Analyst

SanDisk India Device Design Center Pvt. Ltd.

Oct 2024 - Sep 2026 (1 year 11 months)

Owned ITSM practices for Incident, Problem, Change, Release, and Configuration Management. Managed the transition of IT systems and led a team of engineers to ensure seamless service migration.

ServiceNow Incident Management Problem Management Change Management Release Management Configuration Management SLA Management ServiceNow Administration Workflow Management Update Sets CMDB Scrum

ITSM Solution Architect

Kimberly Clark India Private Limited

Sep 2018 - Aug 2023 (4 years 11 months)

Defined and improved IT Service Management practices for Change, Request, Problem, Major Incident, Knowledge, and Configuration Management. Managed projects to re-engineer processes and provided specialist guidance to support functions.

ServiceNow ITSM CMDB Incident Management Problem Management Change Management Request Management Knowledge Management SLA Management ServiceNow Administration Workflow Management Update Sets Event Mapping Project Management

Senior Analyst, Services Project/Program Management

Dell EMC

Mar 2016 - Sep 2018 (2 years 6 months)

Delivered low complexity, low risk projects with minimal supervision. Managed the complete lifecycle of multiple projects and oversaw ITSM processes as part of a Center of Excellence Team.

Project Management Program Management ITSM Change Management Release Management Incident Management Problem Management Configuration Management Metrics Reporting KPI Monitoring

Regional Process Owner - Change Management (SE)

Atos India Private Limited

Jul 2014 - Mar 2016 (1 year 8 months)

Owned the Change Management process, defining and designing it while executing changes as part of a Center of Excellence Team. Set targets, conducted process audits, and hosted CAB and PIR meetings.

Change Management Process Ownership And Execution Process Audits KPI Monitoring CAB PIR Service Level Management Quality Security Compliance

Associate Consultant

Wipro Limited

Oct 2008 - Jul 2014 (5 years 9 months)

Compiled research data and gave professional presentations highlighting findings and recommended optimizations. Evaluated organizational systems to identify workflow, communication, and resource utilization issues.

Research Presentation Skills Process Improvement Customer Service Reporting Training Incident Management Request Fulfillment Major Incident Management Problem Management Change Management

Education

Degrees, certifications, and relevant coursework

Dr. M.G.R. Educational & Research Institute

Bachelor of Technology, Electrical & Electronics Engineering

2004 - 2008

Grade: 6.9/10.0

Activities and societies: Participated in the Entrepreneurship Awareness Seminar.

Bachelor of Technology in Electrical & Electronics Engineering with a GPA of 6.9/10.0. Studies focused on Power Generation and Supply Management techniques with quality control, and developed a Multi-Purpose Robotics system prototype for Space Explorations.