Akbar Jafri
@akbarjafri
Network Engineer with 2+ years in NOC operations, WAN support, and SLA-driven incident resolution.
IndiaWhat I'm looking for
I’m a Network Engineer with 2+ years of experience in NOC operations, WAN support, and enterprise network monitoring. I’m trusted to manage 7000+ active WAN links and keep networks highly available in 24/7 environments through proactive alert monitoring and rapid incident handling.
I specialize in leased line management and routing & switching, with hands-on TCP/IP troubleshooting across DNS, DHCP, VLAN, ARP, and ICMP. I conduct root cause analysis (RCA), perform link flapping and packet loss/latency investigations, and validate connectivity during outages and degraded performance.
I’m comfortable running end-to-end incident lifecycle—from detection to resolution—while coordinating with Field Engineers, vendors, and local operations teams. I also support SLA compliance, escalate complex issues to L2/L3 teams, and apply strong customer & stakeholder communication to drive timely outcomes.
Experience
Work history, roles, and key accomplishments
NOC Engineer
Firstsource
Dec 2023 - May 2025 (1 year 5 months)
Monitored enterprise network infrastructure for availability and performance, performing L1 troubleshooting for routing, switching, and connectivity incidents. Logged, tracked, and resolved issues using ticketing systems while maintaining SLA compliance and supporting 24/7 NOC operations.
Network Engineer (NOC)
Jeebr
Jul 2025 - Present (10 months)
Monitored and managed 7,000+ active leased line circuits, performing end-to-end WAN troubleshooting (link flapping, packet loss, latency, bandwidth congestion) and executing root cause analysis within SLA targets. Coordinated with field engineers and vendors, handled the full incident lifecycle, and maintained 24/7 network uptime through proactive monitoring and alert management.
Education
Degrees, certifications, and relevant coursework
K.P.B Hinduja College
Bachelor of Science (B.Sc.), Information Technology
Completed a Bachelor of Science (B.Sc.) in Information Technology at K.P.B Hinduja College.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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