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Sutapa Jana

@sutapajana

Email marketing and customer success professional at Grene Robotics who managed Zoho campaigns and reported on customer product usage.

India

Message

At Grene Robotics, I managed and optimized marketing automation campaigns within Zoho and maintained customer data in GreneOS CRM.

I supported customers through the ticketing system and maintained relationships by identifying customer needs and overseeing service delivery.

I used Excel to report on customer logins and product usage patterns, helping the Customer Success team identify requirements for proactive engagement.

Earlier, I worked in operations at Slice- Quadrillion Finance Pvt Ltd. and in the Document Verification Unit at Bandhan Bank, reviewing client information and data for compliance and safe onboarding.

Experience

Work history, roles, and key accomplishments

Email Marketing and Customer Success

Grene Robotics

Feb 2023 - Jan 2025 (1 year 11 months)

Provided excellent customer service following ticketing system and achieved a high rate of client satisfaction. Managed and optimized marketing automation campaigns within Zoho, maintained database in GreneOS CRM, and created detailed reports on customer login and product usage patterns using Excel.

Zoho Campaigns Zoho CRM GreneOS CRM Excel Customer Success Email Marketing Database Management Ticketing Systems

Senior Officer

Bandhan Bank

Mar 2020 - Mar 2021 (1 year)

Collected and analyzed data to detect duplicity, fraudulent activity, or non-compliance with laws, regulations, and RBI policies to ensure safe client onboarding. Inspected account books and accounting systems for efficiency and reviewed data about material assets, net worth, liabilities, capital stock, income, and expenditures for safe account opening.

Data Analysis Fraud Detection Compliance RBI Policies Accounting Client Onboarding

Senior Associate

Slice - Quadrillion Finance Pvt Ltd.

Sep 2021 - Present (5 years 1 month)

Performed required evaluation on clients by documenting and corroborating information obtained using independent research sources and dashboards. Analyzed resource data, documentation, non-compliance, and negative news to determine potential clients, completing work within timeframes and maintaining SLAs.

Evaluation Research Data Analysis SLA Management Dashboarding