Susselly Borrayo

Conducted investigations to detect and prevent money laundering and terrorism financing, verifying KYC processes and analyzing transactions. Ensured regulatory compliance and facilitated efficient processes in a remote environment.

Managed legal department operations, focusing on pledges and internal procurement, including amendments, cancellations, and registrations. Liaised with executives and external notaries, maintaining meticulous control of protocol and archives.

Provided customer support for internet and cellphone services to Canadian clients via chat, email, and inbound calls. Focused on effective problem resolution and ensuring high levels of customer satisfaction.

Served as a dispute agent, conducting investigations related to credit reports, criminal records, and evictions. Assessed eligibility for rental properties based on detailed background checks and data analysis.

Progressed from Tier 1 Customer Service Agent to Tier 3 Supervisor, overseeing complaints and ensuring customer satisfaction for prepaid cellphone services. Managed difficult customer interactions, transforming negative experiences into positive outcomes through empathic communication.

Prepared and managed notification files, drafted legal documents including edicts, embargo orders, and certifications using the court's internal system. Assisted court officials by resolving orders, decrees, and judgments, and trained new interns.

Prepared and delivered notification files, managed certifications, and maintained archives for the Labor and Social Welfare Court. Assisted court officials in handling decrees, orders, and judgments related to labor law.

Currently pursuing a degree in Legal and Social Sciences, with all private and public phases approved. Thesis completion is pending.

Completed a program specializing in Accounting with a focus on Computing. Gained expertise in technical and legal tools relevant to the field.