Open to opportunities

Susie Morris

@susiemorris

Client Service Associate who resolves complaints, de-escalates customers, and manages accounts with clear communication.

United States

Message

What I'm looking for

I’m looking for a client-focused role where I can resolve issues quickly, de-escalate tough situations, manage accounts accurately, and support teams with reliable documentation and clear communication—while contributing to service and community initiatives.

I’m a hard working, organized Client Service Associate gifted with working with all types of customers. I specialize in issue and complaint resolution, de-escalation techniques, and clear verbal and written communication to turn challenging interactions into confident outcomes.

In customer service roles like Customer Service Escalation Specialist and Customer Service Specialist, I handled difficult telephone calls, documented everything in CRM, and supported customers with online transactions, new balances, and payment plans. Today, I also coordinate events, complete booking, manage meetings, and oversee business social media output—bringing both people-focused service and dependable execution to every client experience.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Somerville’s All Seasons Services, LLC

Jan 2022 - Present (4 years 6 months)

Coordinated events, completed bookings, and managed coworkers’ meetings. Managed the business’s social media output.

Event Coordination Booking Management Meeting Management Social Media Management Customer Service De Escalation Techniques Verbal And Written Communication

Current

Non-profit Volunteer

Current

C.A.T.C.C. (Children, Adult, Teen Community Center)

Jan 2022 - Present (4 years 6 months)

Handled client meetings and organized community events. Managed social media output and completed tax and billing records for outreach programs.

Client Meetings Social Media Management Outreach programs Customer Service Customer Account Management Verbal And Written Communication

Customer Service Escalation Specialist

SYKES

Jun 2016 - Aug 2018 (2 years 2 months)

Handled difficult telephone calls, informed clients of promotional sales, and explained available services and products. Educated customers on online transactions, managed balance correspondence, and determined benefits based on needs.

Customer Service De Escalation Techniques Customer Account Management Verbal And Written Communication

Customer Service Specialist

Alorica

May 2015 - Jun 2016 (1 year 1 month)

Documented customer correspondence in CRM and assisted customers with establishing payment plans. Processed documentation, troubleshot discrepancies, reviewed account and service histories, and set up and activated customer accounts.

Quality Control Customer Service Troubleshooting Document Processing Customer Account Management Inbound Calls Verbal And Written Communication