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sushma subbaiah

@sushmasubbaiah

Lead Analyst at Oracle India who standardized order booking processes, reducing turnaround time by 30%.

At Oracle India PvtLtd, I manage end-to-end order booking and operational support across global business teams. By standardizing processes and resolving recurring operational gaps, I reduced booking turnaround time by 30%.

I lead UAT, AI validation, and system-enhancement initiatives from scenario review through defect resolution and implementation readiness. I’ve also led OSM UAT for 65+ business-critical orders and contributed to Agentic AI validation, while supporting SOX audit governance and process improvement.

Experience

Work history, roles, and key accomplishments

Current

Lead Analyst - Cloud & Oracle Health

Current

Oracle India Pvt Ltd

Apr 2021 - Present (5 years 6 months)

Managed end-to-end order booking and operational support, leading UAT, AI validation, and system-enhancement initiatives. Partnered with cross-functional teams to drive process improvements and support SOX audit activities.

Order Management Quote To Order UAT AI Validation Process Improvement SOX Audit Oracle Fusion Oracle CPQ Oracle OSM Salesforce OTBI Excel Tableau

Senior Analyst - CSDM Team

Oracle India Pvt Ltd

Jan 2018 - Jan 2021 (3 years)

Reviewed finance-control alerts, monitored auto-generated tickets, and coordinated resolution with stakeholders. Prepared root-cause analysis reports and supported team onboarding and training.

Finance and Control Root Cause Analysis Reporting Governance Stakeholder Management Oracle

Senior Process Executive

Infosys

Oct 2016 - Apr 2018 (1 year 6 months)

Processed and validated customer orders across APJ, EMEA, and AMS using Salesforce and Oracle R12. Supported stakeholders through email-based issue resolution and case assignment.

Order Processing Validation Salesforce Oracle R12 Reporting Issue Resolution