Sushil Shukla
@sushilshukla
I coordinate executive administration, operations, banking, and teams across hospitality and business environments.
ZambiaWhat I'm looking for
I've supported company directors in Lusaka since 2014, managing confidential documentation, banking transactions, vendor coordination, reporting, and daily business operations.
As Operations Manager at The Courtyard Hotel, I oversee administration and vendor coordination while supervising and guiding more than 30 staff across departments. I also contribute to budgeting, reporting, operational planning, and coordination between management and teams.
Previously, I managed front office operations at Best Western Plus Levana Lucknow, supervising staff, handling guest documentation, and maintaining service standards.
My experience also includes The Pride Hotel, Golden Tulip, Ramada, and teaching front office operations at Heritage Institute of Hotel & Tourism. I'm fluent in English and Hindi and bring disciplined, confidential, responsible coordination across India and Zambia.
Experience
Work history, roles, and key accomplishments
Operations Manager
The Courtyard Hotel
Nov 2014 - Present (11 years 9 months)
Oversaw day-to-day operations including administration and vendor coordination, supervised 30+ staff, and assisted in budgeting and operational planning.
Personal Assistant to Director
Business Administrator
Jan 2014 - Present (12 years 7 months)
Provided administrative and secretarial support to company directors, handling banking tasks, maintaining confidential files, and coordinating with vendors and staff.
Front Office Manager
Best Western Plus Levana
Dec 2012 - Oct 2014 (1 year 10 months)
Managed front desk operations, supervised front office staff, handled guest documentation, and ensured compliance with service standards.
Front Office Lecturer
Heritage Institute of Hotel & Tourism
Jan 2011 - Jan 2012 (1 year)
Delivered lectures and training in front office operations, contributing to student development in hospitality management.
Education
Degrees, certifications, and relevant coursework
VBS Purvanchal University
Bachelor of Arts, Arts
Bachelor of Arts degree from VBS Purvanchal University.
Punjab Technical University
Post Graduate Diploma, Hotel Management
Post Graduate Diploma in Hotel Management from Punjab Technical University.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
Job categories
Skills
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