Meali Kakoma

I am an administration and human resources professional with a Bachelor of Business Administration (Merit) and a certificate in Administration/Human Resource. I bring practical experience in front-desk operations, day-to-day university administration, and coordination of staff work.

I have served as a cashier and waitress handling cash transactions, resolving customer queries, and maintaining service standards, and I have supported senior staff as an advisor on administrative and HR matters. I have analyzed reports and made recommendations to senior personnel to improve processes.

My background includes conducting a university research paper investigating customer experience in the general insurance industry, demonstrating my ability to apply research methods and interview techniques. I am proficient in MS Office and organized in documentation and process implementation.

I am punctual, a quick learner, and a collaborative team member who values clear communication, problem solving, and delivering excellent customer service in fast-paced environments.