Open to opportunities

Twalumba Choolwe

@twalumbachoolwe1

Message

I support efficient operations through accurate administration, client service, and coordinated communication.

Zambia

Message

What I'm looking for

I'm looking for an administrative, operations, or customer-service role where I can use accurate recordkeeping, coordination, client communication, and proactive support in a fast-paced environment.

I've supported front office, administrative, and customer-facing operations at Hilton Garden Inn, DALP Consultancy Services, Four Sixty Four Restaurant, and Taj Pamodzi Hotel. At Hilton Garden Inn, I managed check-ins, billing, room allocations, client records, and daily operational reports while resolving discrepancies across departments.

I'm completing a Bachelor of Business Administration and bring ICDL, digital marketing, front office operations, and virtual assistant training. I’m known for accurate records, organized coordination, professional communication, confidentiality, and dependable support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Hostess

Four Sixty Four Restaurant

Nov 2025 - Mar 2026 (4 months)

Managed reservations and booking records, welcomed and directed clients, and coordinated communication between service and kitchen teams.

Reservations Customer Service Coordination

Guest Service Agent

Hilton Garden Inn

Oct 2023 - Aug 2024 (10 months)

Managed front office operations including check-ins, check-outs, room allocations, billing, and client records. Handled inquiries and reviewed daily reports to resolve issues. Recognized with a Bright Hearted Behavior Award.

Front Office Customer Service Reporting Problem Solving

Adjudicator

Science Center

Aug 2023 - Sep 2023 (1 month)

Maintained assessment records and compiled evaluation data to support reporting. Coordinated with the supervision team for organized execution.

Data Entry Record keeping Coordination

Telemarketer

Taj Pamodzi Hotel

Aug 2022 - Sep 2022 (1 month)

Conducted outbound client calls to promote hotel services and maintained logs of interactions. Supported administrative tasks and data entry.

Outbound Calling Customer Service Data Entry Documentation

Administrative Intern

DALP Consultancy Services

Jan 2026 - Present (7 months)

Maintained physical and electronic filing systems, performed data entry, managed correspondence, supported meeting coordination, assisted with reporting and quality checks, and maintained confidentiality.

Data Entry Records Management Filing Scheduling Reporting Confidentiality