S User

I supervise daily station operations at Renfe’s Haramain High Speed Railway, keeping passenger movement, staff deployment, safety procedures, and service quality running smoothly.

I coordinate with maintenance contractors, support providers, internal departments, and external stakeholders; investigate customer concerns; document incidents; and prepare operational reports. I also lead station teams by assigning duties, monitoring performance, and improving workflows during peak periods.

My background spans railway operations, hospitality reception, customer service, sales, and team supervision, supported by travel and tourism training and strong Microsoft Office skills.