Susan Qader
@susanqader
SaaS-driven Sales and Account Management professional specializing in compliance-first fraud prevention and customer advocacy.
United StatesWhat I'm looking for
I’m an analytical, self-directed professional with a strong track record in SaaS Account Management, Financial Fraud Investigation, and High-Volume Consultative Sales. I balance strict regulatory compliance (Reg E) with high-empathy customer advocacy, handling complex escalations through root-cause analysis and conflict resolution.
In recent roles, I’ve managed full-cycle consultative sales and at-risk retention, while executing financing and identity verification protocols to prevent point-of-sale fraud and maintain 100% regulatory compliance. I’ve also served as a primary escalation point—partnering with Product and Engineering to resolve platform issues, improving user experience, and using Salesforce to optimize retention, product adoption, and revenue growth.
Experience
Work history, roles, and key accomplishments
Manage full-cycle consultative sales in a high-volume environment by self-directing pipeline management and meeting/exceeding performance targets. Execute financing and identity verification protocols to prevent point-of-sale fraud and ensure regulatory compliance while delivering omnichannel buyer experiences.
Serve as a primary escalation point for real estate agents and brokerages, resolving complex account issues, billing disputes, and territory adjustments. Drive revenue by selling Opcity and SaaS lead-generation products, and retain at-risk accounts by aligning technical resolutions to client business goals while coordinating with Product and Engineering.
Manage full-cycle onboarding and account configuration for high-value B2B partners and VIP consumer accounts. Investigate and resolve escalations, including fraudulent transactions and payment disputes, while serving as the primary contact for tier-2 merchant complaints and enforcing platform policies under SLAs.
Independently investigate ATM and debit card fraud cases using forensic research tools, transaction analysis, and surveillance data in accordance with Regulation E. Identify and escalate emerging fraud typologies and maintain accurate case documentation to meet federal audit standards and internal security protocols.
Education
Degrees, certifications, and relevant coursework
Williams Field High School
High School Diploma, Secondary Education
Earned a High School Diploma from Williams Field High School in 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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