Open to opportunities

Jenny Schesser

@jennyschesser

Message

I protect revenue and improve customer outcomes through account management, fraud risk analysis, and team leadership.

United States

Message

What I'm looking for

I'm looking for a customer success, account management, customer experience, or operations leadership role where I can resolve complex issues, improve retention, protect revenue, coach teams, and strengthen customer outcomes.

I've spent 27+ years at Frontier Communications managing complex customer accounts, resolving escalations, analyzing fraud risk, and protecting and recovering millions of dollars.

I use Salesforce and SaaS-based business platforms to assess account health, document interactions, identify financial and service priorities, and coordinate resolutions across customer service, collections, bankruptcy, vendor support, and risk teams.

I've also led training, coaching, quality audits, and remote customer-service operations at Arise and other virtual support organizations, helping teams deliver accurate, dependable customer experiences.

Experience

Work history, roles, and key accomplishments

Fraud & Risk Specialist / Account Management / Collections Operations

Frontier Communications

Mar 1999 - Aug 2026 (27 years 5 months)

Owned a large portfolio of complex customer accounts, using Salesforce and other SaaS platforms to manage records, resolve escalations, and analyze risk. Trained and coached teams, protected millions in revenue, and consistently met performance goals.