Edward Mai

I’m a fraud and compliance professional with 3 years at a fintech/neobank, balancing frontline customer onboarding with rigorous KYC/AML due diligence. I’m focused on identifying fraud and money laundering red flags early—before they impact bank partners.

In my work, I conduct and review due diligence for new business accounts onboarding using Middesk, Persona, and external research. I respond to bank partner requests for information (RFI), compile documentation and investigation summaries, and support regulatory/compliance reviews through careful EDD and escalation.

I also investigate and escalate suspicious account activity by querying transaction patterns with Sigma and Looker. I look for indicators like structuring and mule activity, mismatches across a high-volume account base, and identity verification concerns—then help move cases forward with clear findings.

Beyond investigations, I’ve supported customers and partners in a Customer Success role, resolving 10,000+ support tickets through Intercom, phone, and email. Earlier, I delivered technical support via Discord and ticketing systems, troubleshooting software issues and improving how customers access help.