SI

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Susanna Ifeyinwa

@susannaifeyinwa

Customer Care Officer at Domiset Solar Services who handled customer inquiries, resolved complaints, and maintained communication records.

At Domiset Solar Services, I responded to customer inquiries, communicated service information, and handled complaints. I maintained customer communication records to support organized follow-up.

At Christo Woods, I supported front-desk operations, scheduling, and professional correspondence. At Pen Writes, I edited content for grammar, clarity, consistency, and accuracy while preserving its intended meaning.

Experience

Work history, roles, and key accomplishments

DS

Customer Care Officer

Domiset Solar Services

Jan 2023 - Jan 2026 (3 years)

Responded to customer inquiries and communicated service information clearly and professionally. Handled customer complaints and maintained communication records to support organized follow-up.

Customer inquiry handling Complaint Resolution Communication Skills Record keeping Follow up

CW

Receptionist

Christo Woods

Jan 2021 - Dec 2021 (11 months)

Supported daily front-desk operations and helped maintain an organized reception area. Assisted with scheduling and handled professional correspondence.

Front Desk Support Scheduling Professional Correspondence Administrative Tasks

PW

Editor

Pen Writes

Jan 2019 - Dec 2020 (1 year 11 months)

Reviewed written content for grammar, clarity, consistency, and accuracy. Edited text to improve readability while preserving the intended meaning.

Editing Proofreading Grammar Clarity Accuracy Readability

Education

Degrees, certifications, and relevant coursework

WC

West African Examinations Council

West African Senior School Certificate Examination (WASSCE), General Studies

Grade: B2 in English Language

Completed the West African Senior School Certificate Examination (WASSCE) with a grade of B2 in English Language.

Tech stack

Software and tools used professionally

Google Tag Manager

Node.js

React

HTML5

CSS 3

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Service Professional Receptionist Editor

Skills

Customer inquiry handling Complaint Resolution Customer Records Management Customer Follow up Front Desk Support Scheduling Professional Correspondence Editing Proofreading Quality Checking Digital Literacy Online Platforms

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