Open to opportunities

Susan Mugwe

@susanmugwe

Message

I accurately manage data, support customers, and keep day-to-day operations running smoothly.

Kenya

Message

What I'm looking for

I'm looking for a Data Entry or Customer Service Specialist role where I can accurately record information, support customers professionally, use my computer skills, and grow through responsible day-to-day work.

I've managed day-to-day shop operations at Niko Fruit Vendor, serving customers professionally and keeping the business running smoothly when the owner was away.

I've also supported customers at Cathy's Beauty Cosmetics, Salon & Barber, providing grooming, hair styling, manicure, and customer service in a busy environment. As a data entry volunteer at a church function, I carefully entered, recorded, and organized event information.

With a Certificate in Computer Packages, I use Excel, Word, PowerPoint, spreadsheets, databases, internet, email, and desktop publishing. I'm seeking a Data Entry or Customer Service Specialist opportunity where I can contribute accuracy, responsibility, and strong customer support.

Experience

Work history, roles, and key accomplishments

Performer

Liberty Theatre Arts

Jan 2026 - Jul 2026 (6 months)

Performed major characters and roles from selected secondary-school set books. Worked collaboratively with other performers during rehearsals and performances.

Interpersonal Skills Teamwork Time Management

Beauty and Grooming Assistant

Cathy's Beauty Cosmetics, Salon & Barber

Feb 2025 - Nov 2025 (9 months)

Served customers in a busy beauty and grooming environment. Provided aftershave massage, hair plaiting and styling, basic nail care, and assisted with shaving and other grooming services.

Customer Service Manicure Grooming

Shop Manager

Niko Fruit Vendor

Jan 2024 - Oct 2024 (9 months)

Managed day-to-day shop operations when the owner was away. Served customers and handled their requests professionally, ensuring smooth operations and demonstrating reliability.

Customer Service Time Management Operations Management

Data Entry Volunteer

Church Function

Assisted with entering and recording information during a three-day church function. Entered information carefully and accurately, and assisted with organizing recorded information.

Data Entry Attention To Detail Information Management

Education

Degrees, certifications, and relevant coursework

MPC Vocational Training Centre

Certificate, Computer Packages

2024 - 2024

Grade: Pass

Completed a Certificate in Computer Packages with an overall classification of Pass, covering computer essentials, word processing, spreadsheets, databases, internet and email, presentations, and publication.

Kyanguli Memorial Secondary School

KCSE, Secondary Education

2019 - 2023

Grade: C (Plain)

Attained Kenya Certificate of Secondary Education (KCSE) with a mean grade of C (Plain), including English B-, Kiswahili B (Plain), Home Science C+, CRE C (Plain), and Mathematics C-.