SUSAN CLAYTON
@susanclayton
I deliver customer service, sales, and compassionate continuing care support across healthcare and call-centre environments.
CanadaWhat I'm looking for
I've supported clients at St. Vincent’s Nursing Home and Closing the Gap Homecare with personal care, dementia care, respite care, daily living activities, and medication reminders.
I bring hands-on experience supporting chronically ill clients, people recovering from surgery, and people with disabilities. My care background includes dietary support, ceiling lifts, floor lifts, wheelchairs, palliative care, and occupational health and safety.
I've also delivered customer service and sales at TeleTech, Sams Promotions, and as a Scentsy Consultant, handling calls, billing questions, service activation, troubleshooting, promotions, and employee training.
Experience
Work history, roles, and key accomplishments
Sales Representative
SAMS PROMOTIONS
Made outbound calls to customers to promote and sell magazine subscriptions.
Customer Service and Sales Representative
TELETECH
Delivered excellent customer service and sales support, handling incoming and outgoing calls, explaining bills, activating and promoting phone services, troubleshooting issues, and recruiting and training new employees.
Home Care Provider
CLOSING THE GAP HOMECARE
Provided personal care, housekeeping, and respite care, supporting clients with daily activities and attending to physical needs, including those with chronic illness, post-surgery recovery, and disabilities.
Consultant
SCENTSY
Sold in-home and personal fragrance products, offering stylish, innovative, and customizable items including warmers, wax, diffusers, oils, body products, and cleaning products.
Caregiver
ST. VINCENT'S NURSING HOME
Provided personal care, dementia care, long-term care, and support for clients with disabilities and mental illness, including feeding assistance and use of ceiling and floor lifts.
Education
Degrees, certifications, and relevant coursework
Eastern College
Diploma, Continuing Care
2017 - 2018
Grade: Honors
Completed a Continuing Care Assistant Diploma with Honors from June 2017 to May 2018.
Centre for Distance Education
Diploma, Medical Office Administration
2016 - 2017
Grade: Honors
Earned a Medical Office Administration Diploma with Honors from February 2016 to May 2017.
Halifax Central Library
High School Diploma, General Studies
2015 - 2015
Completed high school GED and Grade 12 Diploma from October to December 2015.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Skills
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