ERIC DE LEON

I've delivered multichannel customer support for BMO, StubHub/Viagogo, Priceline, Sun Country Airlines, Fitbit, COX, JCPenney, Duke Energy, T-Mobile, Humana, Ambetter Health, and Aetna.

I handle banking operations, ticketing back-office work, travel reservations, GDS-based flight changes, device troubleshooting, e-commerce orders, retention, collections, and healthcare member support. I use Farelogix, Galileo, and Amadeus to support hotel, flight, and car-rental bookings, and I resolve customer issues through calls, emails, and chats.

I'm recognized as a top performer for exceeding targets and turning customer challenges into positive outcomes, with advanced English and native Spanish communication.