Surya Kanti Banerjee

SB

Open to opportunities

Surya Kanti Banerjee

@suryakantibanerjee

I resolve registration software issues for 160 healthcare clients at Oracle Cerner.

At Cerner Corporation, I support approximately 160 clients as a client-aligned analyst in tier 3 technical support for registration software. I investigate issues, audit reports, coordinate technical resolution, and communicate with clients by phone and email.

Previously, I completed a Capgemini internship focused on .NET Core with Azure, building on my Computer Science background.

Experience

Work history, roles, and key accomplishments

CC

Current

Technical Solution Analyst I

Current

Cerner Corporation

Aug 2022 - Present (4 years)

I am a client-aligned analyst in Cerner's tier 3 technical support group, Application Managed Services and Standard Support, specifically working with the registration software. As a client-aligned analyst, I work with approximately 160 clients on all of their technical issues surrounding our registration software. This includes basic investigation, auditing reports, design and build front end con

HIPAA SQL Data Analysis Excel Analytical Skills Customer Service Issue Management Supportal Electronic Health Records (EHR)Healthcare Healthcare Management Cerner HL7

CA

Trainee

Feb 2022 - May 2022 (3 months)

.Net Core with Azure

ASP.NET MVC C#.NET Core Azure

Education

Degrees, certifications, and relevant coursework

MT

Meghnad Saha Institute Of Technology(MSIT)

Bachelor of Technology - BTech, Computer Science

2018 - 2022

MT

Meghnad Saha Institute of Technology

Bachelor of Technology, Computer Science

2018 - 2022

Pursued a Bachelor of Technology in Computer Science from 2018 to 2022.

KS

Krishnath College School

2009 - 2017

Tech stack

Software and tools used professionally

Microsoft Azure

.NET Core

.NET

ASP.NET

SQL

ASP.NET MVC

Availability

Open to opportunities

Location

India

Authorized to work in

Job categories

Technical Support Analyst Technical Solution Analyst Technical Support Analyst Application Support Analyst Data Analyst Software Developer Support Analyst Advanced Technical Support Analyst Mid Level Technical Support Analyst

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