I'm supporting business-critical healthcare applications at HCLTech, where I investigate production incidents, validate backend data with SQL, and restore functionality within SLA.
Previously at Apollo Hospitals, I provided L2 support for Hospital Information Systems across EMR, LIS, RIS, Billing, Pharmacy, Nursing, OT, and Inventory modules. I resolved production issues through SQL-driven data validation, corrections, query optimization, and stored procedure tuning.
I work across healthcare integrations including PACS, ERP, and mobile healthcare applications, helping maintain reliable interoperability and uninterrupted clinical operations.
I'm experienced in root-cause analysis, ITIL-based support, stakeholder collaboration, workflow testing, knowledge documentation, and training healthcare staff on application workflows.
