Open to opportunities

suruchi saxena

@suruchisaxena

Message

I resolve SQL, ETL, API, and web application issues for enterprise customers.

India

Message

What I'm looking for

I'm looking for a hands-on technical support, solutions engineering, or similar role where I can investigate complex SQL, API, and web application issues, communicate with customers, document solutions, and share product insights.

At Tata Consultancy Services, I resolve more than 200 SQL support tickets each month, improving response time by 30% through troubleshooting and root-cause analysis.

I monitor SQL jobs and ETL pipelines, implement alerting strategies, and execute data correction scripts to improve production data accuracy. I also optimize SQL queries, reducing average execution time from 1.5 seconds to 600 milliseconds.

I investigate logs, system behavior, APIs, integrations, and web applications to reproduce issues and identify root causes. My documented findings and solutions contributed to a 40% decrease in escalations to engineering.

I communicate clearly with enterprise customers and cross-functional teams, create knowledge-base content and playbooks, and share customer feedback and product insights with product and engineering teams.

Experience

Work history, roles, and key accomplishments

Current

SQL Support / System Engineer

Current

Tata Consultancy Services

Apr 2021 - Present (5 years 5 months)

Resolved over 200 SQL support tickets monthly, improving response time by 30% and enhancing customer satisfaction through effective troubleshooting and root-cause analysis. Monitored SQL jobs and ETL pipelines, achieving a 25% reduction in job failures by implementing self-directed monitoring and alerting strategies.