Suresh Babu Ganta

SG

Looking for a job

Suresh Babu Ganta

@sureshbabuganta

Chat and email support professional with 3 years of experience at Paytm, resolving customer inquiries through live chat and email.

At Paytm, I gained three years of experience in chat and email support. I resolved customer inquiries through live chat and email, with a stated 95% first-interaction resolution rate.

I documented customer interactions in CRM software, handled multiple chat conversations, and contributed to FAQs and knowledge base articles. I also reported recurring customer issues and website errors and participated in quality assurance reviews.

Experience

Work history, roles, and key accomplishments

PA

Chat & Email Support

Paytm

Resolved customer inquiries via email and live chat with a 95% first-interaction resolution rate. Managed multiple chat conversations simultaneously, reducing average response time by 30%.

Customer Service Problem Solving Written Communication Attention To Detail CRM Software Conflict Resolution Multitasking Time Management

Education

Degrees, certifications, and relevant coursework

ZS

Z.P.H. School

10th Class, General

Grade: 351

Completed 10th class at Z.P.H. School.

SC

Sri Chaitanya College

Intermediate, Intermediate

Grade: 553

Completed Intermediate at Sri Chaitanya College.

CT

Chalapathi Institute of Engineering & Technology

B.Tech, Engineering

Grade: CGPA 6.38

Pursued B.Tech at Chalapathi Institute of Engineering & Technology.

Tech stack

Software and tools used professionally

Salesforce

Zendesk

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

16354k+ INR

Job categories

Live Chat and Email Support Specialist

Skills

Customer Support Live Chat Email Support Customer Inquiry Resolution CRM Software Zendesk Salesforce Knowledge Base Development FAQ Development Quality Assurance

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