Surbhi Kaur
@surbhikaur
Technical Implementation & Analytics Leader with 9+ years of experience.
IndiaWhat I'm looking for
I am a Technical Implementation & Analytics Leader with over 9 years of experience in SaaS integrations, API delivery, and performance analytics within the global logistics sector. My expertise lies in translating complex business needs into scalable tech solutions, leveraging REST APIs, JavaScript, and insightful data analytics. I am recognized for my ability to accelerate go-lives, reduce errors, and foster cross-functional alignment, ultimately driving significant improvements in operational efficiency.
Throughout my career, I have successfully led numerous SaaS integrations and performance analysis initiatives, achieving remarkable results such as a 20% reduction in latency and a 12% uplift in click-through rates for high-traffic tracking pages. My role as a Sr. Technical Business Analyst at Narvar India has allowed me to enhance the Perfect Order Score and optimize returns workflows, while my previous experience as a Sr. Integration Consultant at Project44 Software Services has equipped me with the skills to deliver multi-modal supply chain solutions effectively. I am passionate about continuous learning and knowledge sharing, having developed training programs that significantly improved student outcomes.
Experience
Work history, roles, and key accomplishments
Sr. Technical Business Analyst
Narvar India
Feb 2025 - Present (6 months)
Owned performance analysis of post-purchase KPIs—fill rates, latency, and CTR—for top e-commerce retailers across EMEA and Non-EMEA; drove insights that led to a 20% latency drop and 12% CTR uplift on high-traffic tracking pages. Led root cause analysis across the order lifecycle for global retail clients, enhancing Perfect Order Score and optimizing returns workflows; partnered with product and c
Sr. Integration Consultant | Project Manager
Project44 Software Services
Aug 2023 - Present (2 years)
Led 20+ SaaS integrations for EMEA and NA manufacturers, shippers, and retailers on the project44 platform, delivering multi-modal supply chain solutions using RESTful APIs, ETL workflows, and data mapping—cutting go-live delays by 20% and boosting throughput by 15%. Reduced integration-related support tickets by 25% by driving cross-functional collaboration to identify and resolve API failures, o
Solution Engineer, Professional Services
FarEye Technologies
Jan 2022 - Present (3 years 7 months)
Engineered supply chain integrations across carriers, suppliers, OMS, and TMS platforms using JavaScript, SQL Server, HTML/CSS, and REST APIs—accelerating logistics workflows by reducing integration timelines by 20% and enhancing data flow efficiency. Designed and deployed an intelligent delivery analytics solution that tracked 60+ KPIs via custom dashboards—optimizing last-mile logistics, improvi
Project Instructor
Whitehat (Byjus)
Oct 2020 - Present (4 years 10 months)
Developed and led continuous learning programs, workshops, and hands-on projects—achieving a 95% progress rate and improving student outcomes by 20%. Created curriculum-aligned training content and managed knowledge sharing platforms, improving engagement and consistency across 100+ learners.
Associate – Client Services
Tech Mahindra Limited
May 2019 - Present (6 years 3 months)
Resolved 100–150 daily customer and technical inquiries, consistently maintaining 90%+ CSAT scores through effective issue triage, root cause analysis, and escalation management. Mentored and trained 100+ new associates on technical processes and certification standards—enhancing team knowledge retention and ensuring consistent adherence to best practices and platform protocols.
Project Coordinator
GTF Technologies
Nov 2013 - Present (11 years 9 months)
Spearheaded statistical market research across 90+ companies, driving a 45% surge in client acquisition by revolutionizing virtual brand strategies. Delivered 50+ essential project documents (solution designs, SOWs, SOPs, user stories), guaranteeing seamless project delivery and strong stakeholder alignment.
Education
Degrees, certifications, and relevant coursework
M.D. University
Bachelor of Technology, Computer Science & Engineering
2013 - 2013
Studied Computer Science & Engineering at M.D. University. Focused on core concepts and practical applications within the field.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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