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@surajtakri
Client-focused professional driving impact through strategy, trust, and execution excellence.
I work best in client-facing roles where thoughtful execution and strong relationships create real impact. Over 2+ years, I’ve built and retained a portfolio of 100+ clients with a 95%+ retention rate, reduced onboarding time by 35% through streamlined processes, and improved CSAT by 18% via structured feedback systems. With experience across professional services, digital content, and project coordination, now deepened by my postgraduate studies in strategy and marketing at IIM Raipur. I bring clarity, intent, and a problem-solving mindset to every interaction. My focus is simple: deliver value, build trust, and make every client experience better than the last.
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Work history, roles, and key accomplishments
MSME Strategy Consultants
Apr 2024 - Present (1 year 7 months)
Designed and implemented the organization’s first content strategy, laying the foundation for future initiatives. Created original, high-quality content for the company's digital platforms, boosting engagement and brand presence.
Prashanta & Co Cost Accountants
Nov 2020 - Present (5 years)
Maintained strong relationships with over 100 active clients, achieving a 95%+ retention rate through regular check-ins and calls. Resolved over 300 client support issues in FY21–22, with an average first-response time of under 2 hours.
Degrees, certifications, and relevant coursework
PGP, Strategy, Marketing
2023 -
Pursuing a Post Graduate Program with a focus on Strategy and Marketing. This program is designed to provide comprehensive knowledge and skills in these critical business areas.
B.Sc., Physics
2017 - 2020
Completed a Bachelor of Science degree with a specialization in Physics. The curriculum covered fundamental principles and advanced concepts in physics.
XII, Science
2012 - 2014
Completed XII standard with a focus on Science from Talent’s College of Science and Technology. This involved studying various scientific disciplines.
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