Suraj Bhor
@surajbhor
Client Relationship Manager helping clients implement ERP solutions, improve adoption, and deliver measurable satisfaction gains.
IndiaWhat I'm looking for
I’m a Client Relationship Manager with 3+ years of experience across software implementation, business analysis, and client servicing. I focus on client review meetings, timely deliverables, renewals, and escalation handling to keep satisfaction consistently high.
At VMEdulife Software Ltd., I manage client onboarding and ERP implementation across attendance, leave, inventory, and grievance modules. I run product demonstrations and end-user training, collaborate with cross-functional teams, and support go-live with clear implementation reports, user manuals, and documentation—driving smoother adoption and stronger retention.
Previously, as a Business Analyst at DigitalEdu IT Solution Pvt. Ltd., I elicited requirements, translated them into functional specifications and process flows, and supported delivery with SQL and database configurations. I also performed gap analysis and created BI/KPI reporting using Excel and Power BI, improving workflow efficiency and enabling data-driven executive decision-making.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager
VMEdulife Software Ltd
Oct 2024 - Present (1 year 11 months)
Led client review meetings to discuss performance and service delivery, ensuring timely deliverables and managing contract renewals. Resolved client escalations and visited client locations to maintain strong relationships and long-term retention.
Business Analyst
DigitalEdu IT Solution Pvt. Ltd
Jun 2023 - Sep 2024 (1 year 3 months)
Conducted requirement elicitation with clients and stakeholders, translating business needs into functional specifications, process flows, and use cases. Executed SQL/database work, ran UAT, improved workflow efficiency by 10%, and delivered Excel/Power BI KPI reports.
Education
Degrees, certifications, and relevant coursework
SNG Institute of Management & Research
Master of Business Administration, Business Analytics
2021 - 2023
Grade: 65% (First Class)
Earned an MBA in Business Analytics from SNG Institute of Management & Research, Savitribai Phule Pune University, graduating with 65% (First Class).
ACS College Narayangaon
Bachelor of Business Administration, Human Resource Management
2018 - 2021
Grade: 63% (First Class)
Earned a BBA in Human Resource Management from ACS College Narayangaon, Savitribai Phule Pune University, graduating with 63% (First Class).
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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