Suraj Bhor
@surajbhor
Client Relationship Manager helping clients implement ERP solutions, improve adoption, and deliver measurable satisfaction gains.
IndiaWhat I'm looking for
I’m a Client Relationship Manager with 3+ years of experience across software implementation, business analysis, and client servicing. I focus on client review meetings, timely deliverables, renewals, and escalation handling to keep satisfaction consistently high.
At VMEdulife Software Ltd., I manage client onboarding and ERP implementation across attendance, leave, inventory, and grievance modules. I run product demonstrations and end-user training, collaborate with cross-functional teams, and support go-live with clear implementation reports, user manuals, and documentation—driving smoother adoption and stronger retention.
Previously, as a Business Analyst at DigitalEdu IT Solution Pvt. Ltd., I elicited requirements, translated them into functional specifications and process flows, and supported delivery with SQL and database configurations. I also performed gap analysis and created BI/KPI reporting using Excel and Power BI, improving workflow efficiency and enabling data-driven executive decision-making.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager
VMEdulife Software Ltd
Oct 2024 - Present (1 year 8 months)
Led client review meetings to discuss performance and service delivery, ensuring timely deliverables and managing contract renewals. Resolved client escalations and visited client locations to maintain strong relationships and long-term retention.
Business Analyst
DigitalEdu IT Solution Pvt. Ltd
Jun 2023 - Sep 2024 (1 year 3 months)
Conducted requirement elicitation with clients and stakeholders, translating business needs into functional specifications, process flows, and use cases. Executed SQL/database work, ran UAT, improved workflow efficiency by 10%, and delivered Excel/Power BI KPI reports.
Education
Degrees, certifications, and relevant coursework
SNG Institute of Management & Research
Master of Business Administration, Business Analytics
2021 - 2023
Grade: 65% (First Class)
Earned an MBA in Business Analytics from SNG Institute of Management & Research, Savitribai Phule Pune University, graduating with 65% (First Class).
ACS College Narayangaon
Bachelor of Business Administration, Human Resource Management
2018 - 2021
Grade: 63% (First Class)
Earned a BBA in Human Resource Management from ACS College Narayangaon, Savitribai Phule Pune University, graduating with 63% (First Class).
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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