Bhavana Jain
@bhavanajain
Banking operations leader with 15+ years delivering compliant branch operations, transaction authorization, and exceptional customer service.
IndiaWhat I'm looking for
I’m an experienced Banking Operations professional with 15+ years across leading private sector banks including Kotak Mahindra Bank, HDFC Bank, RBL Bank and Citibank. I focus on maintaining operational excellence while ensuring adherence to operational and regulatory guidelines.
In my Branch Operations Manager and Service Delivery Officer (Authorizer) roles, I’ve led day-to-day branch operations, transaction processing, and customer service delivery. I’m strong in audit compliance, risk management, transaction authorization, cash & ATM management, and clearing operations including NEFT / RTGS and inward/outward clearing.
I’m recognized for Well-ControlledAudit performance and an Awarded 5-Star Process Rating for operational excellence, along with consistent customer complaint resolution and service-related issue handling. I’m now prepared to return to full-time work with a long-term commitment, leveraging my expertise in Operations, Service Delivery, Compliance and Customer Experience functions.
Experience
Work history, roles, and key accomplishments
Branch Operations Manager
RBL Bank
Sep 2021 - Dec 2021 (3 months)
Managed day-to-day branch operations while ensuring adherence to operational controls, audit requirements, and banking regulations. Supervised transaction processing and customer service operations to support smooth branch functioning.
Managed branch operations, including transaction authorization, cash management, ATM operations, and reconciliation activities. Oversaw NEFT/RTGS and inward/outward clearing operations, resolved customer escalations, and maintained strong audit and compliance standards.
Led branch operations and customer service delivery while ensuring process compliance and operational efficiency. Coordinated with internal teams to execute services smoothly and reliably.
Authorized branch transactions in line with operational guidelines and ensured compliance with banking procedures and controls. Supported branch audit and risk management initiatives and received a Well-Controlled Audit rating and a 5-Star process rating for operational excellence.
Teller
HDFC Bank Limited
May 2008 - Sep 2011 (3 years 4 months)
Handled cash transactions and delivered accurate customer servicing while ensuring proper cash balancing and reconciliation. Earned Customer Appreciation for Excellence in Service and contributed to branch integration activities.
Managed inbound customer interactions for credit cards and banking products by resolving queries and service requests. Cross-sold loans, balance transfers, and EMI products while maintaining quality customer service through phone support.
Education
Degrees, certifications, and relevant coursework
Shyama Prasad Mukherjee College, Delhi University
Master of Commerce (M.Com), Commerce
Completed an M.Com (Master of Commerce) at Shyama Prasad Mukherjee College, Delhi University.
Shyama Prasad Mukherjee College, Delhi University
Bachelor of Commerce (B.Com), Commerce
Completed a B.Com (Bachelor of Commerce) at Shyama Prasad Mukherjee College, Delhi University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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