Kritika Sharma

I’m a performance-driven public sector banking professional with 14+ years of experience specializing in cash operations, account management, customer service, and regulatory compliance. I’m recognized for operational accuracy, leadership, risk mitigation, and staying calm and effective in high-pressure environments.

At State Bank of India (SBI), I managed daily cash transactions, deposits, withdrawals, and payments with 100% accuracy and compliance. I oversaw ATM cash management—monitoring uptime, replenishment, and reconciliation—while maintaining optimal cash inventory levels and coordinating inter-branch and central vault transfers through reliable cash forecasting.

I also strengthened customer outcomes by handling and resolving discrepancies, supporting NRI accounts (KYC, compliance, and transaction processing), and contributing to loan processing and credit analysis. I participated in internal and external audits by providing documentation and resolving observations, and I identified operational risks to ensure strict adherence to banking regulations and security protocols.