SUNIL RATHOD
@sunilrathod
Network Engineer at Compucom supporting enterprise VPN, Citrix Virtual Desktop, and identity infrastructure for 2,000+ users.
IndiaWhat I'm looking for
At Compucom, I support Citrix Virtual Desktop, Cisco AnyConnect VPN, RSA SecureID, Microsoft Intune, AWS, and Cisco Jabber. I troubleshoot connectivity, authentication, and access issues across these services.
I use ServiceNow, PowerShell, and RSA Console to track and resolve incidents, and I review technical documentation for accuracy. My current work also includes supporting unified desktop environments and resolving VPN, VDI, and endpoint connectivity issues.
Previously, at WNS, I provided technical assistance across Active Directory, Microsoft 365, VPN, and Cisco Jabber in a 24x7 environment supporting 2,000+ users. I consistently exceeded SLA objectives while achieving 95%+ CSAT and call quality scores.
Experience
Work history, roles, and key accomplishments
Network Engineer
Compucom
Dec 2025 - Present (9 months)
Delivers network and infrastructure support for Citrix Virtual Desktop, Cisco AnyConnect VPN, RSA SecureID, Microsoft Intune, AWS, and Cisco Jabber. Troubleshoots connectivity, authentication, and access issues, and logs incidents through ServiceNow.
Associate Operations
WNS
Aug 2024 - Oct 2025 (1 year 2 months)
Provided technical assistance to end users across Active Directory, Microsoft 365, VPN, and Cisco Jabber. Diagnosed and resolved user access, connectivity, and application issues in a 24x7 environment supporting 2,000+ users.
Associate
Concentrix
Jul 2023 - Mar 2024 (8 months)
Handled high-volume inbound and outbound customer calls professionally and efficiently within a fast-paced contact center. Maintained detailed logs of customer engagements and escalated complex issues to appropriate teams.
Customer Service Representative
Asquare HR Solutions Pvt. Ltd.
Nov 2022 - Jan 2023 (2 months)
Handled inbound and outbound customer calls, addressing inquiries and resolving issues in real time. Resolved customer complaints and processed order replacements accurately.
Education
Degrees, certifications, and relevant coursework
JSPM's Imperial College of Engineering and Research
Bachelor of Engineering, Engineering
2020 - 2024
Bachelor of Engineering degree from JSPM's Imperial College of Engineering and Research, Pune, India, completed in 2024.
Dr. D.Y. Patil College of Engineering and Technology
Diploma, Mechanical Engineering
2018 - 2020
Diploma in Mechanical Engineering from Dr. D.Y. Patil College of Engineering and Technology, Pune, India, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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