At TFG Brands, I support stores and head office across Hobbs, Phase Eight and Whistles, resolving escalated incidents and administering Microsoft 365, Exchange Online and Entra ID.
I personally enrolled and configured approximately 200 devices during the Intune rollout. I also used PowerShell to streamline device provisioning, MDM enrolment and user administration.
Previously, as an IT Support Analyst at TFG Brands, I consistently achieved 95%+ SLA performance. At Roding Valley High School, I supported staff and students and helped minimise disruption to teaching and administration.
