Ryan Sharp

I’m an experienced IT Support and Infrastructure Analyst with 6+ years supporting enterprise Microsoft environments across 1st–3rd line operations. I focus on endpoint management, service improvement, and reliable delivery in fast-paced corporate settings.

In my recent role at Hill Group, I managed Microsoft Intune and Apple Business Manager environments, leading device enrolment, application deployment, and endpoint lifecycle management. I also led OneDrive migration and a FortiClient VPN upgrade, reaching 95% deployment completion within six months, and packaged Microsoft 365 and VPN applications through Intune for company-wide rollout.

I’m strong in automation and continuous improvement: I implemented Tungsten Automation Cloud Printing solutions and automated Freshservice workflows to improve ticket management and reporting efficiency. I’ve acted as an Interim Team Leader—mentoring junior technicians, supporting escalations, and driving ITIL-aligned service improvements.

Previously at Everest 2020 Ltd and Everest Ltd, I served as a senior escalation point and then a Service Desk Engineer, supporting Microsoft Intune device management, Windows deployments, Active Directory administration, security-focused troubleshooting, and documentation for recurring fixes. I’m now actively seeking opportunities within infrastructure support, endpoint engineering, or senior technical support roles.