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Sunakshi Tejwani

@sunakshitejwani

Senior Product Manager at Paytm who launched an agentic AI chatbot that cut EMI offer discovery time by 70%.

At Paytm Payments Services Ltd., I created and launched an agentic AI chatbot in the Paytm Loves EMI App, reducing offer discovery from five steps to one and cutting discovery time by 70%. I also launched an EMI Bot in the P4B App that resolves 60% of merchant EMI Helpdesk queries.

At Paytm One97Communications., I revamped the POS EMI journey from 10 customer steps to six and built a Multi-Cart EMI feature for bulk purchases during festive sales for Reliance and Croma. I also created a merchant analytics dashboard that contributed to 1.5x GMV.

Before Paytm, I led development of Clearwater Analytics’ Portfolio Management (Risk) product, which generated $5.2M ARR. At JP Morgan Chase, I built and scaled an internal productivity platform used by 10K+ employees, saving 1.5 hours per user per day.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Paytm Payments Services Ltd.

Jun 2026 - Present (4 months)

Created and launched an agentic AI chatbot for EMI merchants, reducing discovery time by 70%. Launched EMI Bot resolving 60% of merchant queries and introduced Paytm login to improve adoption.

Agentic AI AI Chatbots Product Management iOS Android Figma React Python OpenAI Claude AI Cursor

Product Manager 2

Paytm Payments Services Ltd.

Jan 2026 - Jun 2026 (5 months)

Led and launched an EMI Offer Discovery App, increasing average GMV to 1.3x per month. Launched AI EMI Assistant resolving 60% of merchant queries and developed agentic AI voice and text assistant.

Product Management AI Agentic AI Data Analysis Product Analytics Figma React Python

Product Manager 2

Paytm One97Communications

Nov 2024 - Dec 2025 (1 year 1 month)

Revamped EMI journey on POS, reducing customer steps from 10 to 6. Built Merchant Multi-Cart EMI feature for Reliance and Croma, and launched embedded insurance in partnership with Vivo.

Product Management POS User Analytics Embedded Insurance Data Analysis Product Analytics

Product Manager

Clearwater Analytics

Jun 2023 - Nov 2024 (1 year 5 months)

Led development of Portfolio Management (Risk) product generating $5.2M ARR. Designed end-to-end product workflows, improved security creation, and optimized reconciliation processes.

Product Management Portfolio Management Risk Workflow Design Reconciliations Data Analysis

Senior Software Developer

JP Morgan Chase

Jul 2018 - Jun 2022 (3 years 11 months)

Built and scaled an internal productivity platform used by 10K+ employees, saving 1.5 hours per user per day. Enhanced platform security by 95% and resolved 200+ client issues, increasing customer satisfaction by 45%.

Software Development Platform Engineering Security Customer Satisfaction Process Improvement AI

Ekalavya Summer Intern, Research Analyst

IIT Bombay

May 2017 - Jul 2017 (2 months)

Created an e-learning website for IIT Bombay's internal project using open source software Dspace and REST API.

DSpace REST APIs Web Development

Education

Degrees, certifications, and relevant coursework

Masters' Union

PGP, Technology and Business Management

2022 - 2023

Grade: 3.4/4 CGPA

Pursued a Post Graduate Program in Technology and Business Management, achieving a CGPA of 3.4/4 and recognized as a Karthik Ramanna Merit-based Scholar.