Open to opportunities

Sumratul Nurain

@sumratulnurain

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HR & Hospitality professional driving recruitment, payroll and employee engagement.

Bangladesh

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What I'm looking for

I seek a role where I can lead recruitment, payroll and HRIS efforts, contribute to culture and DEI, and grow my HR leadership skills in a supportive, process-driven organization.

I am an HR and Hospitality professional with five years of experience across customer service, public relations and human resources, focused on recruitment, payroll, HRIS management and compliance. I bring a can-do attitude and a track record of improving employee experience and operational efficiency.

My roles have included end-to-end recruitment, onboarding, attendance and leave management, payroll administration, KPI management and policy development. I have implemented HR processes, managed HRIS systems (PiHR, Kormee) and collaborated with leadership to drive culture, engagement and DEI efforts.

I am tech-savvy and adaptable, proficient in Microsoft Office, Excel, Word, PowerPoint, Trello, Discord, ChatGPT, Canva and Opera hotel management system. I seek to continuously learn, add value and optimise resources and processes in a reputable organisation.

Experience

Work history, roles, and key accomplishments

Current

HR Executive (Generalist)

Current

Bio-Xin Cosmeceuticals

Nov 2025 - Present (7 months)

Support HR strategy and workforce planning, manage full-cycle recruitment, onboarding, attendance, leave, payroll and HRIS, and ensure compliance with labor regulations while driving employee engagement initiatives.

Recruitment Payroll Management HR Compliance Employee Engagement Onboarding Performance Management

HR Executive

Opus Technology Ltd.

Dec 2024 - Feb 2025 (2 months)

Developed recruitment processes, managed HRIS and employee records, handled attendance and leave, updated HR policies and issued official announcements while overseeing day-to-day office operations.

Recruitment HRIS Attendance Policies HR Policies Employee Communications Office Administration Compliance

HR & Admin

Thinkcrypt

Jun 2023 - Dec 2024 (1 year 6 months)

Managed end-to-end recruitment, payroll, attendance and leave records, employee engagement and HR policy compliance, and collaborated with C-suite on strategic HR initiatives while overseeing daily operations.

Recruitment Payroll Employee Engagement HR Compliance Office Administration Performance Management

Assistant HR Manager

IAK Global Consulting

Apr 2024 - Sep 2024 (5 months)

Managed end-to-end recruitment, HRIS and payroll operations, attendance and KPI management, developed HR policies and compliance, and issued official employee communications to improve HR processes and employee relations.

HRIS Management Payroll KPIs HR Policies Employee Relations Employee Communications

Guest Relation Officer

Renaissance Dhaka Gulshan Hotel

Oct 2022 - Feb 2023 (4 months)

Delivered exceptional guest services, resolved complaints, coordinated pre-arrival arrangements and improved guest satisfaction and online feedback.

Guest Relations Customer Service CRM

Guest Relation Executive

The Peninsula Chittagong

Feb 2017 - Oct 2017 (8 months)

Handled guest inquiries and complaints, coordinated with departments to meet guest expectations, maintained records and promoted hotel services.

Guest Relations Complaint Handling Record keeping Promoting Services

Customer Care Executive

Hello World Communications

Jul 2015 - Nov 2016 (1 year 4 months)

Processed customer orders and inquiries, resolved issues, and promoted products and services while maintaining up-to-date product knowledge to streamline customer interactions.

Customer Service Order Processing Product Knowledge Communication Customer Relationship Management