Summon Patra

I’m a results-oriented customer support and training professional with over 15 years of experience across inbound customer service, corporate training, and mental health advocacy. I bring certified NLP practitioner capability, strong emotional intelligence, patience, and conflict de-escalation to every interaction.

I’ve led large-scale impact initiatives, including campaign work where I trained and educated 80,000+ students and corporate employees on resilience, stress management, and emotional health. I also bring a structured, measurable approach to quality—consistently resolving complex user queries while keeping the client experience calm and low-friction.

In leadership roles, I’ve managed and mentored teams (including a high-performing support and counseling team of 12), built onboarding consultations for high-priority clients, and developed internal training frameworks to improve empathy-driven resolution. I’m now actively seeking a 100% remote, non-sales inbound customer support or customer success role.