Summon Patra
@summonpatra
I provide compassionate inbound customer support and training, with NLP and conflict de-escalation expertise.
What I'm looking for
I’m a results-oriented customer support and training professional with over 15 years of experience across inbound customer service, corporate training, and mental health advocacy. I bring certified NLP practitioner capability, strong emotional intelligence, patience, and conflict de-escalation to every interaction.
I’ve led large-scale impact initiatives, including campaign work where I trained and educated 80,000+ students and corporate employees on resilience, stress management, and emotional health. I also bring a structured, measurable approach to quality—consistently resolving complex user queries while keeping the client experience calm and low-friction.
In leadership roles, I’ve managed and mentored teams (including a high-performing support and counseling team of 12), built onboarding consultations for high-priority clients, and developed internal training frameworks to improve empathy-driven resolution. I’m now actively seeking a 100% remote, non-sales inbound customer support or customer success role.
Experience
Work history, roles, and key accomplishments
Campaign Lead & Trainer
Ek Sawal
Sep 2023 - Mar 2024 (6 months)
Spearheaded nationwide mental and emotional health campaigns, designing support and awareness frameworks. Trained and educated 80,000+ students and corporate employees on resilience, stress management, and emotional health, earning national and international accolades for social impact.
Education
Degrees, certifications, and relevant coursework
Utkal University
Bachelor of Business Administration (BBA), Business Administration
Completed a Bachelor of Business Administration (BBA) at Utkal University.
CHSE Board
Intermediate (CHSE Board), Intermediate
Completed Intermediate education under the CHSE Board.
ICSE Board
Matriculation (ICSE Board), Matriculation
Completed Matriculation education under the ICSE Board.
Availability
Location
Authorized to work in
Job categories
Skills
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