GSGyanendra Singh
@gyanendrasingh3
Experienced communication and soft-skills trainer empowering professionals to improve workplace communication.
IndiaWhat I'm looking for
I am a dynamic communication and soft-skills trainer with over 10 years of experience designing and delivering impactful training programs for individuals and teams. I specialize in public speaking, presentation skills, and one-on-one mentoring to boost confidence, fluency, and workplace readiness.
Throughout my career I have led teams, developed customized training content for UK/US BPO processes, and conducted quality analysis to drive performance improvements. I am passionate about empowering learners, fostering professional growth, and creating measurable improvements in client interaction and team effectiveness.
Experience
Work history, roles, and key accomplishments
Communication Skills Trainer
Engvarta
Mar 2023 - Present (2 years 8 months)
Designs and delivers customized communication and soft-skills training, providing one-on-one mentoring to improve fluency, articulation, and workplace client interaction for individual and professional learners.
Process Trainer
Perception IT Solutions
Sep 2020 - Feb 2023 (2 years 5 months)
Designed and delivered training programs for UK/US BPO processes, improving customer handling and team performance through workshops and targeted soft-skills coaching.
Team Leader
Parth Media Technology
Sep 2016 - Jul 2020 (3 years 10 months)
Led and mentored a content and technology support team, conducted internal training to strengthen communication and teamwork, and guided client communication practices.
Technical Support Associate
iYogi Technical Services
Jan 2014 - Sep 2016 (2 years 8 months)
Provided technical troubleshooting and empathetic customer support to global clients, building rapport and ensuring customer satisfaction through clear communication.
IBOversaw a technical support team, organized training to improve customer interaction and call quality, and focused on team communication and performance management.
WIDelivered soft-skills and communication training to new hires, performed quality analysis and feedback sessions, and provided customer service and client interaction training.
Education
Degrees, certifications, and relevant coursework
KUKanpur University
Bachelor of Arts, Arts
2008 - 2011
Completed a Bachelor of Arts program at Kanpur University from 2008 to 2011.
Uttar Pradesh Board
Intermediate (12th), Intermediate
Completed Intermediate (12th) studies under the Uttar Pradesh Board, completed in 2002.
CMS - ICSE
SSC (10th), Secondary Education
Completed Secondary School Certificate (10th) under the ICSE curriculum in 2000.
Availability
Location
IndiaAuthorized to work in
Job categories
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