Open to opportunities

sumit singh

@sumitsingh9

Compliance & operations manager improving SOP governance, risk controls, and workflow efficiency with data-driven automation.

India

Message

What I'm looking for

I want to lead compliance-driven operations—turning policies into measurable SOPs, managing SLAs and incidents, and improving workflows with automation and data. I’m also excited to grow into structured project delivery in regulated environments.

I’m a compliance & operations leader with 11+ years building process governance—policy development, SOPs, regulatory monitoring, and audit coordination—across media, entertainment, logistics, and financial services.

In my current Manager role at Times of India, I translate requirements into operating standards for 250–350+ daily workflows, drive 99% process compliance, run incident reviews, and lead training that reduced workflow errors by 25%. I also leverage automation and AI/LLM workflow tools to streamline reporting, improve efficiency by 30%, and boost SOD/EOD review TAT by 20% through structured KPI tracking and corrective action follow-through.

Experience

Work history, roles, and key accomplishments

Current

Manager – Compliance & Operations

Current

Times of India

Feb 2023 - Present (3 years 5 months)

Developed and implemented internal compliance policies, SOPs, and operational standards to support 250–350+ daily workflows and maintain 99% process compliance. Managed regulatory monitoring, audits, incident reviews, escalations, and team performance while improving error rates and turnaround times.

Policy Development Compliance Monitoring Risk Management Audit Coordination Data Compliance Incident Management Escalation Handling SLA Management Root Cause Analysis Corrective Feedback Loop (CFL)Training KPI Tracking

Senior Executive – Ops & Client

BookMyShow (Big Tree Entertainment Pvt. Ltd.)

Jan 2022 - Feb 2023 (1 year 1 month)

Managed operations for 100+ monthly live events, maintaining SLA adherence with fast approval turnarounds. Conducted compliance audits, handled client escalations, improved resolution turnaround time, and onboarded clients with SOP-based quality consistency.

Operations Management SLA Management Compliance Audits Jira CMS Corrective Tracking Escalation Handling Client Onboarding SOP Development

Senior Executive – Traffic & Scheduling

Star India Pvt. Ltd.

Mar 2020 - Sep 2021 (1 year 6 months)

Tracked and executed daily operational rundowns for 100+ ad spots using SOP-driven quality control and log reconciliation. Improved scheduling accuracy and managed revenue reconciliation and performance reporting with 100% data accuracy for sales and finance stakeholders.

Log Reconciliation Version Controlled SOP Documentation Scheduling Accuracy Revenue Reconciliation performance reporting

Senior Associate – Global Ops & Rep

DHL Global Forwarding

Jan 2018 - Mar 2020 (2 years 2 months)

Managed 50+ global client shipments per week with structured reporting and SLA adherence. Trained team members on SOPs and improved reporting and data-entry efficiency through tracker redesign and standardized workflows.

Global Operations Client Reporting SLA Management Process Adherence Tracker Redesign

Underwriter – Compliance & Process Ops

Ocwen Financial Services

May 2014 - Sep 2017 (3 years 4 months)

Processed 40–50 compliance cases per day with 95%+ SLA adherence, using root-cause analysis to reduce errors. Identified automation opportunities to improve team productivity as part of continuous improvement.

SLA Management Root Cause Analysis Automation Identification Continuous Improvement Process Operations