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Sumit Jain

@sumitjain1

Central operations director at Solarsquare Energy, scaling B2B solar operations to 35+ monthly installations and INR 10+ Cr invoicing.

India

Message

At Solarsquare Energy, I’ve scaled B2B supply chain operations to support 35+ installations per month and consistently deliver INR 10+ Cr in monthly invoicing and collections targets. I established a Monthly Operating Plan framework across teams and deployed supply chain trackers for 3–4 MW capacity.

At OYO Vacation Homes, I led service and operations for up to 8,000 homes, improving margins by 20–30% while overseeing cleaning, services, and operating costs. I also set up vendor processes that handled more than 27,000 invoices annually.

Earlier, I improved contact center performance at OLX Group and scaled OTA guest communication and inquiry conversion processes across OYO businesses. Outside my operating roles, I helped start two free libraries through SAHYOG – The Helping Hand and run a skill development project called HUNARSHALA.

Experience

Work history, roles, and key accomplishments

Current

Director – Central operations (B2B Operations)

Current

Solarsquare Energy

Jul 2025 - Present (1 year 3 months)

Scaled ops excellence and supply chain operations to improve monthly revenue, doubling capacity from 16 to 35+ installations per month. Established the Monthly Operating Plan (MOP) framework and deployed automated supply chain trackers to support 3–4 MW capacity.

Supply Chain Operations process excellence Monthly Operating Plan Automation Solar SKU Optimization Fulfilment SOP流程设计 technology adoption

Current

Founder Member

Current

SAHYOG – The Helping Hand

May 2016 - Present (10 years 5 months)

Built and started two free libraries named 'BAMBI' equipped with Wi-Fi and computer facilities in a slum. Running a skill development project called 'HUNARSHALA' and organizing summer camps.

NGO Management Community Development Skill Development Project Management

Director – Service & Operations

OYO Vacation Homes

Jul 2023 - Mar 2025 (1 year 8 months)

Led P&L and operations for cleaning, services, and other opex costs, achieving 20-30% margin improvement and rating/NPS improvement for ~8000 homes with a 40-member team. Set up PR PO and invoice management processes, handling 27000+ invoices via 1500+ vendors annually.

P&L management Operations Management Vendor Management Invoice Management Budgeting Forecasting Process Improvement Campaign Management

Program Manager – Contact Center Operations

OLX Group

Jul 2021 - Jul 2023 (2 years)

Spearheaded projects for 3X+ growth in car inspections from ~12K/m to ~40K/m, generating ~$25mn revenue per month. Optimized generation funnel volume and implemented process enhancements to improve agent efficiency and CX.

Program Management Call Center Operations Process Optimization KPI Improvement Agent Efficiency Customer Experience Improvement Funnel Optimization

GX Head – OTA Operations

OYO Vacation Homes

Aug 2019 - Jul 2021 (1 year 11 months)

Set up and scaled the Airbnb, Homeaway, TripAdvisor and DIR query/chat sales process in India, handling ~15000+ inquiries per month from ~40000+ active homes across EU with a team of 50+ people. Improved inquiry/chat conversion rates significantly across channels.

OTA Management Sales Process Team Leadership Conversion Rate Optimization Customer Experience Process Setup Scaling

GX Head – OTA Operations

OYO Rooms

Jun 2018 - Jul 2019 (1 year 1 month)

Improved OYO's overall ratings, ratings coverage, and NPS on GoMMT across 13000+ hotels/homes in 40+ cities. Set up and scaled guest communication and review response processes for major OTAs.

OTA Management Rating Management NPS Improvement Guest Communication Review Response Process Setup Scaling

Senior Associate – Operations

OYO Rooms

Oct 2016 - Nov 2017 (1 year 1 month)

Led performance management and incentive programs for hotel staff and leadership across 12+ hotels in 8+ cities. Set up background verification processes and training centers for 80+ hotels.

Operations Management Performance Management Incentive Programs Training Background Verification Leadership

Co-Founder

ViralGhanta

Nov 2015 - May 2016 (6 months)

Co-founded a bootstrapped venture, producing a series of in-house short videos and web series with minimal budget. Learned audio and video editing tools.

Audio Editing Video Editing Adobe Audition Premiere Pro Power Director After Effects Content Production

Planning and Strategy

Shuttle2Airport

Sep 2015 - Nov 2015 (2 months)

Played a significant role in planning and strategizing short and long term goals for the company's vision. Looked after client acquisition, vendor tie-up models, and operations.

Strategic Planning Client Acquisition Vendor Management Operations Training Mentorship

Volunteer

Vivekananda Sanskar Kendra

Dec 2013 - Sep 2015 (1 year 9 months)

Mentored and taught 120+ students living in slums twice a week, continuously monitoring their evolvement.

Mentorship Teaching Community Service

Shift Field Engineer

Reliance Industries Limited

Jul 2013 - Sep 2015 (2 years 2 months)

Designed processes and technologies to maximize throughput and optimize quality of refinery utilities. Analyzed requirements and integrated the utility unit to the new J3 project, ensuring safe work culture.

Process Design Refinery Operations Utility Systems safety management Integration Projects

Volunteer

KASHI-UTKARSH

Jul 2011 - Dec 2012 (1 year 5 months)

Collaboratively managed medical surveys and camps with doctors for slum residents. Supported children through pastoral advisory role and organized teaching classes.

Medical Surveys Community Outreach Teaching Pastoral Care

Summer Internship

ITC Limited

May 2012 - Jul 2012 (2 months)

Conceptualized and modelled installation of unconventional and renewable energy resources to meet power demands. Analyzed feasibility of small hydro and tidal power plants.

Renewable Energy Feasibility Analysis Project Modeling Power Plant Evaluation

Industrial Trainee

Star Paper Mills Limited

May 2011 - Jun 2011 (1 month)

Studied unit operations and processes used in production of green liquor and lime in causticizing and lime kiln plants. Coordinated between project team and plant personnel in layout design.

Unit Operations Process Analysis Plant Layout Productivity Improvement