Sumit Chauhan
@sumitchauhan1
I improve benefits administration quality, compliance, billing accuracy, and SLA performance through audits and process improvement.
IndiaWhat I'm looking for
At Conduent Business Services, I evaluate critical legal documentation, audit client billing, and lead weekly client calls to maintain 100% SLA compliance. I also develop SOPs, optimize work allocation, and use KPI dashboards to strengthen team performance and accountability.
Previously at Xerox Business Services, I audited dependent verification and administered Health & Welfare, Defined Benefit, and Defined Contribution plans. I managed beneficiary designations while maintaining accurate records and supporting policy and regulatory compliance.
I've applied Kaizen, Poka-Yoke, PDCA, Six Sigma DMAIC, and continuous-improvement practices to increase SLA adherence by nearly 20%, reduce billing errors by 50%, cut client escalations by 25%, and deliver a 50% overall process improvement.
Experience
Work history, roles, and key accomplishments
Quality Auditor
Conduent Business Services
Jun 2018 - Present (8 years 2 months)
Evaluated and validated critical legal documentation, audited monthly client billing, and led weekly client calls to ensure SLA compliance. Developed SOPs and leveraged dashboards to monitor KPIs, driving consistent team performance.
Auditor
Xerox Business Services
Mar 2013 - May 2016 (3 years 2 months)
Conducted audits for the Dependent Verification Process and managed annual/ongoing enrollment, ensuring accuracy and compliance. Oversaw administration of Health & Welfare, Defined Benefits, and Defined Contribution plans.
Education
Degrees, certifications, and relevant coursework
Panjab University
Bachelor of Arts, Economics, Geography, Public Administration
Bachelor of Arts degree with majors in Economics, Geography, and Public Administration.
Indian Institute of Technology, Delhi
Certification, Project Management
Completed Project Management Certification from the Indian Institute of Technology, Delhi.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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